topic Re: Emergency landline 'phone problem in Talk

Emergency landline 'phone problem

TeriK — Tue, 10 Sep 2024 13:05:53 GMT

Does anyone have a reliable number for Sky?

I've tried 4 numbers, Sky won't allow me to post these.

But all lines are closed for training.

I reported a fault on my sister's 'phone line on Saturday (Indian call centre) and was assured it would be dealt with within 2 days.

My sister has epilepsy brought on by a brain tumour so I explained that her emergency alarm must work uninterrupted.

Noj oy yet.

Re: Emergency landline 'phone problem

Mark39 — Tue, 10 Sep 2024 13:09:22 GMT

You can find an authorised number via the 'need more help' link here: https://www.sky.com/help/home

Contact centres were temporarily closed for training. They should be open now.

2 working days is Openreach's usual timescale for initially investigating faults, but it's sometimes a little longer. Most faults are fixed at that point, but if further investigation is required, it may take longer.

Re: Emergency landline 'phone problem

Daniel0210 — Tue, 10 Sep 2024 13:41:13 GMT

@TeriK
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If your sister has a total loss of service and it isn’t fixed after two full WORKING days from when you/she notified Sky of the fault, she will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on her Sky account (new rates apply from 01/04/24 of £9.76 per day).