topic Re: No landline, broadband works fine in Talk

No landline, broadband works fine

xMoggyManx — Thu, 05 Sep 2024 14:42:18 GMT

Hi, recently switched to Sky SuperFast and while the broadband works perfectly, the landline cannot dial out nor receive calls. Have tried another handset with the same result, as well as unplugging everything and reinstalling the Hub etc. Any help would be appreciated, thank you 🙂

Re: No landline, broadband works fine

Mark39 — Thu, 05 Sep 2024 14:44:22 GMT

Is your phone handset plugged into the socket at the back of your broadband Hub?

Re: No landline, broadband works fine

xMoggyManx — Thu, 05 Sep 2024 14:50:40 GMT

It is yes 🙂 All the lights on the Hub are green. I tried using the Sky connection tests and I keep getting a 'try again later' response.

Re: No landline, broadband works fine

Mark39 — Thu, 05 Sep 2024 15:01:47 GMT

You've anticipated and answered what was to be my next question!

It appears from the forum that it can take a couple of days for completion of the Talk activation. If it has been longer than that, I'd suggest reporting it to Sky.We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: No landline, broadband works fine

xMoggyManx — Thu, 05 Sep 2024 15:05:43 GMT

Went through as many 'fixes' as I could think of and was stumped by the end, so asking for help was the only thing I could think of 🙂 Yes please, that would be great. I tried ringing and i went through all my credit, it was that busy 😛 Thank you!

Re: No landline, broadband works fine

Mark39 — Thu, 05 Sep 2024 15:08:12 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No landline, broadband works fine

xMoggyManx — Thu, 05 Sep 2024 15:11:53 GMT

Thank you so much, really appreciate the help 😄

Re: No landline, broadband works fine

Lisa-P1987 — Thu, 05 Sep 2024 15:14:40 GMT

Thanks for escalating this. We’ve sent xMoggyManx an invite to chat.