topic Re: Landline not working in Talk

Landline not working

BRIAN+66 — Wed, 04 Sep 2024 20:06:28 GMT

Hi, having problems with my landline. Line is totally dead and the voice light on the router is out. Can anyone help.

Re: Landline not working

GD1 — Wed, 04 Sep 2024 20:15:37 GMT

@BRIAN+66 Has the landline previously worked?

Re: Landline not working

BRIAN+66 — Wed, 04 Sep 2024 20:24:11 GMT

Landline was working until 3 days ago then it just packed in. Have checked all connections.

Re: Landline not working

GD1 — Wed, 04 Sep 2024 20:43:00 GMT

@BRIAN+66 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble which will be from tomorrow.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

BRIAN+66 — Wed, 04 Sep 2024 20:47:07 GMT

Thank you.

Re: Landline not working

Mr+Flibbles+86 — Thu, 05 Sep 2024 08:26:21 GMT

Thanks for escalating this. We’ve sent an invite to @BRIAN+66 to chat.

Re: Landline not working

Lisa-P1987 — Sat, 07 Sep 2024 08:48:43 GMT

We are still looking to help you BRIAN+66 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks