topic Dead landline but broadband fine in Talk

Dead landline but broadband fine

sar10 — Thu, 05 Sep 2024 07:22:18 GMT

@GD1 Good morning. From yesterday afternoon my landline has been stone dead but my broadband is fine. This happened before in April – twice – although Sky couldn’t find a fault to begin with it proved to be a ‘local outage’ each time, so I’ve done the test which shows everything working fine but of course doesn’t mention the landline. Following the whole Sky Talk problem-solving procedure to the end it finally only gives you the choice of a phone number to ring – not helpful when it’s not working – or Sky Community. I know nobody, however expert & helpful, can fix a dead phone line from afar, but could anybody advise me how to report this to Sky? They insist everything else be done online so why not this? Or have I simply failed to find the link? I’ll be extremely grateful to anyone who can help.

Thanks & here’s hoping ….

Re: Dead landline but broadband fine

Highlinder — Thu, 05 Sep 2024 07:41:54 GMT

@sar10 If you have went through the fault finding then the forum can escalate this issue for you if you are not able to call Sky by another means to report this. Do you want us to do this?

Re: Dead landline but broadband fine

sar10 — Thu, 05 Sep 2024 07:50:47 GMT

Yes please, that would really help.

(Last time I borrowed someone else's mobile but he's away now.)

Re: Dead landline but broadband fine

Highlinder — Thu, 05 Sep 2024 08:11:52 GMT

@sar10 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Dead landline but broadband fine

sar10 — Thu, 05 Sep 2024 08:23:18 GMT

Thanks very much for your help.

Re: Dead landline but broadband fine

Mr+Flibbles+86 — Thu, 05 Sep 2024 08:35:54 GMT

Thanks for escalating this. We’ve sent an invite to @sar10 to chat.

Re: Dead landline but broadband fine

sar10 — Sat, 07 Sep 2024 07:08:53 GMT

Thanks very much for your assistance. My phone was fixed yesterday - an outside fault. Very happy.

Re: Dead landline but broadband fine

AnnFrances — Thu, 14 Nov 2024 21:03:12 GMT

Dead Landline. All connection connected. No dialling outbound and not receiving inbound calls

Re: Dead landline but broadband fine

Daniel0210 — Thu, 14 Nov 2024 21:16:05 GMT

@AnnFrances

Your two duplicate posts have been removed as you've already asked on this thread.

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start