topic Re: how do you get new land line number from Sky? in Talk

how do you get new land line number from Sky?

Niall2024 — Mon, 02 Sep 2024 14:31:30 GMT

I switched to Sky when I was not using my land line and I did not transfer the land line number. However now I want to use a land line again, so how do I get a new number?

Re: how do you get new land line number from Sky?

Mark39 — Mon, 02 Sep 2024 14:47:09 GMT

If you've got Sky Broadband, you already have a landline number. It may be shown via the MySky app, or if not, dial 17070 from your landline and the recorded message will tell you what it is. Or, of course, call your mobile and the number will be shown on your mobile's screen.

Edited to add: from your user name, I wonder if you're in Ireland? I'm not sure whether 17070 works in Ireland.

Re: how do you get new land line number from Sky?

Niall2024 — Mon, 02 Sep 2024 15:15:05 GMT

thank Mark, yes I am in Ireland. I don't get any tone when I plug landline headset into phone outlet on sky box, so doen't seem connected to network.

Re: how do you get new land line number from Sky?

Mark39 — Mon, 02 Sep 2024 15:19:29 GMT

Does your Sky Broadband Hub have a 'Voice' LED on the front panel, which is illuminated amber or green? If so, your phone needs to be plugged into the phone socket at the back of the Hub, rather than the wall socket.

Re: how do you get new land line number from Sky?

Niall2024 — Mon, 02 Sep 2024 15:20:56 GMT

Voice LED is not lit.

Re: how do you get new land line number from Sky?

Mark39 — Mon, 02 Sep 2024 15:28:23 GMT

OK, if restarting your Hub by switching off at the plug for 30 seconds or so doesn't result in an illuminated Voice light, it's probably best to speak to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: how do you get new land line number from Sky?

Niall2024 — Tue, 03 Sep 2024 09:30:12 GMT

Did the re-boot but the Voice LED did not light up. So would be good if Sky messagign team can contact me. Thanks Niall

Re: how do you get new land line number from Sky?

Mark39 — Tue, 03 Sep 2024 09:38:38 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: how do you get new land line number from Sky?

Lisa-P1987 — Tue, 03 Sep 2024 10:05:40 GMT

Thanks for escalating this. We’ve sent @Niall2024 an invite to chat.