topic Re: Landline phone number in Talk

Landline phone number

martin2335 — Fri, 30 Aug 2024 20:26:20 GMT

Just switched broadband / landline from BT to Sky. Expected the transfer to retain the same phone number. Appears we have a different number how do we get our previous number back?

Re: Landline phone number

Highlinder — Fri, 30 Aug 2024 21:38:57 GMT

@martin2335 Did you change technology as going from plugging the phone into the filter or master socket and now into the back of the router.

Re: Landline phone number

martin2335 — Fri, 30 Aug 2024 22:27:41 GMT

The bt phones were connected to the bt WiFi hub but as they were bt they were not sky hub comparable, the new phone is plugged into the back of the sky hub. It works - you can dial out and see the telephone number on a mobile. It's just not the correct (our existing) number.

Re: Landline phone number

Daniel0210 — Sat, 31 Aug 2024 00:42:13 GMT

@martin2335

See the section 'your phone number' in this link from Skys website

https://www.sky.com/help/articles/switching-to-sky-broadband

Your previous number may not be retrievable.

Re: Landline phone number

martin2335 — Sun, 01 Sep 2024 07:33:55 GMT

So the answer was simple. Everything connected ok but no incoming calls because the number wasn't ported......2 options cancel broadband and revert back to old supplier or accept new number and let the (admittedly few) people who call on the landline know.....