topic Re: Landline Phone dead but internet is fine in Talk

Landline Phone dead but internet is fine

Roscoso — Fri, 30 Aug 2024 16:56:32 GMT

Hello there sorry for the bother.

Recently today my Landline Phone is not working. No Dial Tone and I can't make any calls or receive any calls. I tried changing to a new phone and it's still not working. I wanted to ask if it was possible for the Phone Network to be down yet not effect Internet?

Could I please get some advice on this as it's hampering my ability to handle tasks at home?

Re: Landline Phone dead but internet is fine

Highlinder — Fri, 30 Aug 2024 17:33:55 GMT

@RoscosoAre you in the Colchester area at all, did see that they had a broadband outage ongoing?

Re: Landline Phone dead but internet is fine

Roscoso — Fri, 30 Aug 2024 17:38:39 GMT

I'm afraid not I'm in Cairneyhill nearby Dunfermline in the Fife Region.

Re: Landline Phone dead but internet is fine

Roscoso — Fri, 30 Aug 2024 18:05:58 GMT

Also just to make sure my Internet is for some reason still working fine so I've got no issue with the Broadband yet the Landline Phone my Sky Talk isn't working.

Might it require Openreach Assistance?

Re: Landline Phone dead but internet is fine

Mark39 — Fri, 30 Aug 2024 18:51:06 GMT

It might Try the connection test here first, even though your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Landline Phone dead but internet is fine

Roscoso — Fri, 30 Aug 2024 20:32:15 GMT

Yes I tried that and it's showing me as no issues with the Sky Broadband is working as normal yet my Sky Talk isn't.

Re: Landline Phone dead but internet is fine

Mark39 — Sat, 31 Aug 2024 08:32:44 GMT

Probably best to report it to Sky, in thay case. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: Landline Phone dead but internet is fine

Roscoso — Sat, 31 Aug 2024 11:29:46 GMT

Yes please if that would be possible.

Re: Landline Phone dead but internet is fine

Mark39 — Sat, 31 Aug 2024 12:16:53 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline Phone dead but internet is fine

Addie15 — Sat, 31 Aug 2024 12:50:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Roscoso.

Re: Landline Phone dead but internet is fine

KR34 — Mon, 29 Sep 2025 12:40:39 GMT

My landline is still not working

Re: Landline Phone dead but internet is fine

Mark39 — Mon, 29 Sep 2025 12:43:00 GMT

Welcome to this customer Community @KR34 🙂

Just so you know, it's unlikely that Sky will respond to your post here.

Are you new to Sky broadband/landline? If so, when was your service activated? Is your phone plugged into your broadband Hub? Do you have a black Hub? Or white?