topic Re: Plug the landline iin amd iits not working, no dialing tome in Talk

Plug the landline iin amd iits not working, no dialing tome

Csween1975 — Fri, 23 Aug 2024 18:53:07 GMT

Had sky broadband and talk since November but only got a lamdline phone yesterday, pmyg it in and it not working, no dialing tone

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Fri, 23 Aug 2024 19:43:34 GMT

Are you plugging it into your broadband Hub?

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:18:00 GMT

Got a new Sky hub I changed providers to Sky. All working perfectly, broadband, intenet and TV. However my landlines is not working. Error message on phone says Check phone line. Any solutions anyone?

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 12:21:42 GMT

@Mark39 wrote:

Are you plugging it [your phone] into your broadband Hub?

When was your service activated?

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:23:34 GMT

Last Monday

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 12:24:28 GMT

@Joseen wrote:

Last Monday

Again, is your phone plugged into your broadband Hub?

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:26:52 GMT

No Mark not into tge purple broadband slot as shown on instructions as I have fiber and should have Internet calls.

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 12:32:37 GMT

@Joseen wrote:

No Mark not into tge purple broadband slot as shown on instructions as I have fiber and should have Internet calls.

Your phone needs to be plugged into your broadband Hub. There's a phone socket at the back.

It won't work from a wall socket.

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:38:02 GMT

My phone line from the phone is plugged directly nto the hubs phone line slot for UK and Ireland phones. I don't have a wall socket.

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 12:42:06 GMT

Try restarting your Hub by switching off at the plug for 30 seconds or so. Once it has restarted, is the Voice LED on the front of the Hub (if it has one) unlit, illuminated amber, or green?

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:44:00 GMT

There is no voice light on the hub. All other lights are on.

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:45:11 GMT

I will try turning it off now. Thank you

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 12:59:22 GMT

No that did nit work, still no voice light and same error message on phone "Check phone line"

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 13:04:59 GMT

@Joseen wrote:

No that did nit work, still no voice light and same error message on phone "Check phone line"

As it has been a week, it's probably best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 15:58:42 GMT

Perfect Mark if you can do that. Thank you for your help much appreciated.

Re: Plug the landline iin amd iits not working, no dialing tome

Mark39 — Mon, 26 Aug 2024 16:21:49 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Plug the landline iin amd iits not working, no dialing tome

Greenfingers001 — Mon, 26 Aug 2024 16:49:07 GMT

Thanks for escalating this. We’ve sent @Joseen an invite to chat.

Re: Plug the landline iin amd iits not working, no dialing tome

Joseen — Mon, 26 Aug 2024 18:46:31 GMT

Perfect where do I find tge chat?

Re: Plug the landline iin amd iits not working, no dialing tome

caesarome — Mon, 26 Aug 2024 18:50:10 GMT

@Mark39 wrote:

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

You should see a chat bubble at the bottom of this page like the one shown on the image in this link. Do note that you will not get a response now until tomorrow morning but you can type in there now to start the chat off.

Re: Plug the landline iin amd iits not working, no dialing tome

Lisa-P1987 — Thu, 29 Aug 2024 08:15:28 GMT

We are still looking to help you Joseen . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks