topic Re: Voice light not lit in Talk

Voice light not lit

GillSans — Sun, 25 Aug 2024 09:21:41 GMT

Voice light amber - followed instructions to reset box by holding reset down ten seconds now the light doesn't come on at all. Says to contact you... Thanks.

Re: Voice light not lit

Mark39 — Sun, 25 Aug 2024 09:28:18 GMT

Are you new to Sky? If so, when was your service activated?

Re: Voice light not lit

GillSans — Sun, 25 Aug 2024 09:30:10 GMT

About 10 months ago

Re: Voice light not lit

Mark39 — Sun, 25 Aug 2024 09:31:48 GMT

Ok, best to report it to Sky in that case (we're a customer Community). We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

Re: Voice light not lit

GillSans — Sun, 25 Aug 2024 09:36:21 GMT

That would be great thanks

Re: Voice light not lit

Mark39 — Sun, 25 Aug 2024 09:46:12 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Voice light not lit

Addie15 — Sun, 25 Aug 2024 10:13:06 GMT

Hi there! Thank you for escalating this. We have sent an invite to @GillSans.