topic Re: Phone Number in Talk

Phone Number

NHol — Wed, 21 Aug 2024 12:09:59 GMT

I have just left sky and when moving to a new provider my landline phone number has changed.

This has never happened before, I have always been able to retain my old number when switching, does anyone know if there is any way to get the phone number back? I heard something about them being able to re-activate it briefly so it can be ported?

Many thanks

Re: Phone Number

caesarome — Wed, 21 Aug 2024 12:18:17 GMT

You would need to talk to your new landline supplier about this as you might have left it to late now to do anything about it.

Re: Phone Number

NHol — Wed, 21 Aug 2024 12:56:39 GMT

Thanks, yes I did speak to them and they said I need to try to get sky to reactivate the old number as long as it has been within 30 days, which it has.

Anyone know how I should contact sky to ask them this?

Re: Phone Number

Mark39 — Wed, 21 Aug 2024 13:34:39 GMT

@NHol you can only contact Customer Services. They may be able to hand you off to specialist team whose scopy includes your issue, but I'm not confident that they'll be able to help with this.

Re: Phone Number

NHol — Wed, 21 Aug 2024 14:03:16 GMT

Thank you