topic Re: Existing Phone Number in Talk

Existing Phone Number

Rombic — Sat, 17 Aug 2024 16:57:02 GMT

As a vulnerable person I must keep my existing phone number with my new Full Fibre installation expected 23 August. Please can you confirm my number WON’T be changed? Thank you.

Re: Existing Phone Number

Daniel0210 — Sat, 17 Aug 2024 17:00:09 GMT

@Rombic

We can't guarantee that. In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.

Re: Existing Phone Number

Mark39 — Sat, 17 Aug 2024 17:37:44 GMT

Is this an upgrade or are you switching to Sky?

Re: Existing Phone Number

Rombic — Sat, 17 Aug 2024 22:52:31 GMT

Switching,

Re: Existing Phone Number

Rombic — Sat, 17 Aug 2024 23:05:46 GMT

Switching from NOW.

Re: Existing Phone Number

Daniel0210 — Sun, 18 Aug 2024 04:26:25 GMT

@Rombic

This is Skys website link on the subject

https://www.sky.com/help/articles/switching-to-sky-broadband

The relevant section says

Your phone number

Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number.

Re: Existing Phone Number

TimmyBGood — Sun, 18 Aug 2024 07:58:42 GMT

@Rombic

Posts have suggested there's a potential complication with phone number retention in a move from Now to Sky, possibly because both are actually the same company under the hood and this seems to mess things up.

Re: Existing Phone Number

Mark39 — Sun, 18 Aug 2024 07:57:50 GMT

@Rombic I've noted the same as @TimmyBGood with regard to others switching from Now. If keeping your number is vital, I would suggest being very cautious..

Re: Existing Phone Number

Rombic — Sun, 18 Aug 2024 18:48:29 GMT

Many thanks to all who have replied, but I guess I’ll just have wait and see what happens on Friday. If you hear that Sky Towers has been rocked by a large tremor you’ll know I’ve lost my 57 year old phone No.

Re: Existing Phone Number

TimmyBGood — Mon, 19 Aug 2024 07:54:33 GMT

@Rombic wrote:

If you hear that Sky Towers has been rocked by a large tremor you’ll know I’ve lost my 57 year old phone No.

Just so you know, these days that's in Philadelphia.

https://en.m.wikipedia.org/wiki/Comcast_Center

Re: Existing Phone Number

Rombic — Fri, 30 Aug 2024 09:45:46 GMT

Update

Morning all,

Well I’ve still got my original phone number but the engineer booked to install the Full Fibre failed to arrive.
There’s been no reason for the no show, no apology or what is to happen next – despite many phone calls, FB messages and crossing swords with the dreaded virtual assistant.
I know you are all customers like me but I’m sure know Sky better than Sky themselves and why the last message to me form them was to contact you!!!!

What do you suggest I do?

Re: Existing Phone Number

Daniel0210 — Fri, 30 Aug 2024 11:22:15 GMT

@Rombic wrote:

the engineer booked to install the Full Fibre failed to arrive.

What do you suggest I do?

@Rombic

Sky are unlikely to know the reason for a delayed appointment. If it was an Openreach engineer Openreach update their ISP's (in this case Sky) overnight so calling tomorrow may furnish an update. It's not uncommon though.

Re: Existing Phone Number

Rombic — Mon, 02 Sep 2024 09:23:16 GMT

The no show was on Aug 23. And as I said above numerious calls to Sky since then have resulted in a merry go around to help articles leading back to a (Removed) adviser.

Moderator note: Removed inappropriate comment

Re: Existing Phone Number

Mark39 — Fri, 30 Aug 2024 15:22:18 GMT

@Rombic have you actually been able to speak to an adviser?

Re: Existing Phone Number

Rombic — Sat, 31 Aug 2024 11:01:46 GMT

I've spoken to several over the last week who have either referred me to another agent or webpage. AIi failed to confirm when FF will be activated. So have now lodged a formal complaint