topic Re: landline fault in Talk

landline fault

Keith761 — Thu, 18 Jul 2024 11:54:49 GMT

Landline phone not working No Dial Tone No incoming calls.again - looks like I have been cut off.

Re: landline fault

Daniel0210 — Thu, 18 Jul 2024 11:57:22 GMT

On the basis that hopefully your bills are up to date, try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start

Re: landline fault

Keith761 — Thu, 18 Jul 2024 12:05:34 GMT

Paid up to date - the "test" says all ok. No dial tone No way of calling 0333 xyz as no dial tone.

Re: landline fault

Daniel0210 — Thu, 18 Jul 2024 12:06:29 GMT

@Keith761

Is your Broadband working okay? Any recent changes to your subscription?

Re: landline fault

Keith761 — Thu, 18 Jul 2024 12:45:03 GMT

Broadband ok - I am using broadband to send this message.

Re: landline fault

Daniel0210 — Thu, 18 Jul 2024 12:47:01 GMT

@Keith761
I’ve escalated your post to Sky and their Messaging Team should contact you later. Sky will check your line and if an external fault is discovered pass it to Openreach to investigate.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: landline fault

Addie15 — Thu, 18 Jul 2024 13:31:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Keith761.

Re: landline fault

Keith761 — Thu, 18 Jul 2024 14:32:01 GMT

Re "Landline Re "Landline Fault" Wonderfull reply from Sky - Thank you. So, I understand you cannot receive calls, or have any dial tone. What happens when you try to make a call?

Re: landline fault

Daniel0210 — Thu, 18 Jul 2024 14:35:07 GMT

@Keith761

Perfectly reasonable question imo. You might be hearing buzzing, crackling etc. If the answer is likely to help Openreach resolve it I'm all for it.

Re: landline fault

Keith761 — Sat, 20 Jul 2024 06:39:27 GMT

So - more help from Sky -

Your Wi Fi is not enabled

Please turn on your Wi Fi to make and receive calls

If your Wi Fi signal is poor you can

Upgrade your broadband package and add Sky WiFi max today

At extra cost.

**bleep** has WI Fi got to do with land line calls?

Re: landline fault

Keith761 — Mon, 22 Jul 2024 17:33:06 GMT

All working fine now

I now have a dial tone and can make calls

Sky upgraded my broadband to full fibre 100 - it was only 72 before

This has also fixed my landline and only £7.50 extra per month.