topic Re: main phone line not working. in Talk

main phone line not working.

Lisa195 — Fri, 19 Jul 2024 14:47:15 GMT

Over the last few days, I have not been able to receive incoming calls - its just rings out, but I have been able to make calls. Within the last hour I now cannot make any calls, and if you try and ring the number it just cuts off.

Any ideas.

Re: main phone line not working.

Mark39 — Fri, 19 Jul 2024 16:00:52 GMT

Are you new to Sky Talk (landline)? Has your landline worked OK with Sky up until a few days ago?

Re: main phone line not working.

Lisa195 — Fri, 19 Jul 2024 16:06:10 GMT

We have been with Sky for many years. Never had any issues with the phone line. At some point over the last few days/weeks we have stopped receiving incoming calls but were able to make outgoing. Today we have been unable to make outgoing calls. Broadband is working fine.

Re: main phone line not working.

Mark39 — Fri, 19 Jul 2024 16:19:57 GMT

First try the simple connection test here, even though your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If no fault is detected, you'll need to report the issue,to Sky.if you have a Sky mobile, it's 150. Otherwise,you can find the number to call via the 'need more help' link at the bottom of this page: www.sky.com/help/home

Best to leave it until tomorrow to call as the contact centres are being affected by the global IT issue.