topic Sky talk not working in Talk

Sky talk not working

Lol70 — Thu, 18 Jul 2024 14:38:49 GMT

My broadband is working. My sky talk is not and hasn't been for several days, I followed all Sky advice to no avail. Please help.

Re: Sky talk not working

GD1 — Thu, 18 Jul 2024 14:39:55 GMT

@Lol70 Since it last worked have you upgraded your broadband service?

Re: Sky talk not working

Lol70 — Thu, 18 Jul 2024 14:42:03 GMT

No upgrade

Re: Sky talk not working

GD1 — Thu, 18 Jul 2024 14:46:43 GMT

@Lol70 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky talk not working

Addie15 — Thu, 18 Jul 2024 15:42:17 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lol70.

Re: Sky talk not working

Greenfingers001 — Sat, 20 Jul 2024 17:27:28 GMT

We are still looking to help you @Lol70 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks