topic Re: Sky Talk Shield - cannot amend via the website or My Sky App in Talk

Sky Talk Shield - cannot amend via the website or My Sky App

Chris211 — Mon, 20 May 2024 14:38:37 GMT

I see the previous post regarding this and Sky say it is fixed. Well it's not fixed for me I recieved an unwanted call this morning which alerted me to a problem. I do wonder how this caller just happened to phone me when Sky Talk Shield was down? When I go to Sky Talk Shield is still says whoops there is a problem please try later.Sky please fix this as soon as possible.

Moderator note: subject of thread updated to better reflect the conversation

Re: Sky Talk Shield

Mark39 — Mon, 15 Apr 2024 14:46:02 GMT

As you can see from Daniel's post, Sky believe the fault to have been fixed. Have you worked through the help guide from the link in Daniel's post? If so, to no avail, use the 'still need help' button for the number to call to report it.

Re: Sky Talk Shield

jewers — Mon, 15 Apr 2024 15:26:12 GMT

@Chris211 I too cannot access Sky Talk Shield on MySky app. All it says is "Whoops there has been an error". I also tried via the website and it has the same message.

Re: Sky Talk Shield

CE3 — Tue, 16 Apr 2024 15:23:52 GMT

We are currently with Call Guardian and were looking to go over to Sky Talk Shield but everytime I go in to try and activate (or even get to the relevant section) on the app or web browser it comes up with an error. It sayes it's Sky not me. There is obviously still an issue.

Whoops, there's been an error

myke5 — Wed, 17 Apr 2024 12:42:52 GMT

Hi, I am getting the above error message when i try to check my sky talk shield settings, this has been the same about a week now.

Mike

Re: Whoops, there's been an error

jewers — Wed, 17 Apr 2024 14:40:42 GMT

Yes, exactly the same for me both on MySky app and website and, as you say, it has been like this for a number of days. I hope Sky will fix this soon.

Re: Sky Talk Shield

jewers — Wed, 17 Apr 2024 15:12:26 GMT

@Mark39 @Sky Talk Shield may be fixed in relation to stopping cold calls but you can no longer access Talk Shield settings in the My Sky app or on the website. I rang Sky a number of months ago when I had a problem with Talk Shield and they immediately switched if off and then on again, failing to tell me that I would lose all my stored numbers. As a consequence I lost over one hundred starred numbers and am reluctant to call them again re this. I do hope they will see these posts and look into it.

Re: Sky Talk Shield

Alan-Harris — Mon, 22 Apr 2024 13:59:05 GMT

Same for me too - I've been gettiing the same error message since ca 15th April when trying to check my Call History and it's still not fixed today.

Thanks for the warnings about Sky's 'fix' that by deactivating and reactivating, it deletes all stored numbers so I'd rather live without it than have to re-key all those.

Can't somebody in SKy fix the actual problem instead of making it worse with ill-considered suggestions

Thanks

Alan H

Re: Sky Talk Shield

jewers — Mon, 22 Apr 2024 20:51:10 GMT

I rang Sky on Saturday morning about this problem and spoke to a very helpful adviser. I stressed that I did not want my account deactivated and then reactivated as I could not go through that again! Anyway, he told me that this problem was happening to some accounts and they are trying to find out why. I hope it gets fixed soon.

Re: Sky Talk Shield

Chris211 — Mon, 22 Apr 2024 21:03:59 GMT

Thanks for that info let's hope Sky fix it asap.

Unable to access Sky Talk Shield

BlueManc64 — Tue, 23 Apr 2024 13:10:57 GMT

I am unable to access Sky Talk Shield, all the links just take me to an error message. Has this supposedly been resolved as i want to block a number and can't access it or see any blocked numbers list.

Re: Unable to access Sky Talk Shield

jewers — Tue, 23 Apr 2024 13:59:38 GMT

I telephoned Sky re this problem on Saturday. Apparently this error is happening on some accounts and they are looking into why. I hope they fix it soon.

Re: Unable to access Sky Talk Shield

BlueManc64 — Tue, 23 Apr 2024 14:03:37 GMT

Ok thanks for the info. I've seen posts on here about issues with it for a few weeks. Its a miracle you can actually find a number on their website to speak to a real person.

Re: Unable to access Sky Talk Shield

myke5 — Fri, 26 Apr 2024 20:17:40 GMT

Not much help but i have been having the same problem for about 2 weeks now

Sky shield talk still not working despite reports here it has been fixed. Rubbish

Fleursmom — Sun, 28 Apr 2024 08:37:37 GMT

Sky shield talk still not working despite reports here that problem has been fixed. Sky have been lookong at this for me for a week now, very annoying as the reset has activated the shield but none of my previously saved numbers are active. Plus i cannot access it to add/remove numberss on my iphone or ipad

Re: Sky shield talk still not working despite reports here it has been fixed. Rubbish

caesarome — Sun, 28 Apr 2024 08:46:02 GMT

If you have reported this issue to Sky then there is not much you can do but to perhaps contact them for an update.

Re: Sky shield talk still not working despite reports here it has been fixed. Rubbish

jewers — Sun, 28 Apr 2024 09:24:38 GMT

@Fleursmom @Yes, I phoned Sky re Talk Shield a week ago. It is working on the 'phone for me but I cannot access Talk Shield settings in either the My Sky app or on the website. All I get is "Whoops there is an error...... Try again later. A Sky adviser informed me that this is happening on some accounts and they are trying to find out why. It would be helpful if Sky could give an update.

Re: Sky shield talk still not working despite reports here it has been fixed. Rubbish

audray — Sun, 28 Apr 2024 17:29:14 GMT

I am getting all these issues the whoops. All my star numbers and blocked are missing when I acess via phone. I am in contact with sky back and forth my message where they as a different question each time but getting nowhere. They must be aware others have the same issue but are acting as though it's just me that has the problem,. This really has been going on to long and they should at least put their hands up and admits there is an issue. Too many of us seem to have it

Re: Sky shield talk still not working despite reports here it has been fixed. Rubbish

Chris4824 — Sun, 28 Apr 2024 18:31:30 GMT

Like others, I've tried resets, reloading the app on my phone, and accessing my account on the PC. Sadly I too get no further than the "whoops" message. I've had Sky Talk for many years but I have yet to succeed in blocking any numbers. It feels like a pretty persistent issue but I have to question the diligence with which Sky are tackling it, as it's been going on for so long. It would be helpful to hear from someone who has actually made it work, just to ease my paranoia!

Re: Sky Talk Shield

audray — Sun, 28 Apr 2024 18:33:34 GMT

This happened to me too all stored and blocked numbers lost. Plus still no further on , still get the error message