https://helpforum.sky.com/t5/Talk/Cannot-receive-incoming-calls-from-sky-landlines/m-p/4694140#M89729 <P>I moved from Now broadband and phone to Shell 12 days ago and kept my landline number, I can make calls from my landline and call it using my mobile, but my Mother in law who is a Now customer and sister in law who is a Sky customer cannot call me from their landlines , they get 'Number dialled has not been recognised',&nbsp; it appears as in moving from Sky they no longer recognise my number.&nbsp; My mother in laws fall alarm dials my number first if she has a fall, which she did have this morning but the alarm failed to ring our number, luckily it got through to my sister in law as she is the next number . I rang Shell, they did a line test and said all was ok, they then rang from a landline to my number succesfully , so it appears to be a Sky issue. Any ideas what I can do ?</P> Tue, 16 Jul 2024 19:35:19 GMT Colin121 2024-07-16T19:35:19Z https://helpforum.sky.com/t5/Talk/Cannot-receive-incoming-calls-from-sky-landlines/m-p/4694140#M89729 <P>I moved from Now broadband and phone to Shell 12 days ago and kept my landline number, I can make calls from my landline and call it using my mobile, but my Mother in law who is a Now customer and sister in law who is a Sky customer cannot call me from their landlines , they get 'Number dialled has not been recognised',&nbsp; it appears as in moving from Sky they no longer recognise my number.&nbsp; My mother in laws fall alarm dials my number first if she has a fall, which she did have this morning but the alarm failed to ring our number, luckily it got through to my sister in law as she is the next number . I rang Shell, they did a line test and said all was ok, they then rang from a landline to my number succesfully , so it appears to be a Sky issue. Any ideas what I can do ?</P> Tue, 16 Jul 2024 19:35:19 GMT https://helpforum.sky.com/t5/Talk/Cannot-receive-incoming-calls-from-sky-landlines/m-p/4694140#M89729 Colin121 2024-07-16T19:35:19Z