topic Re: Phone and broadband down in Talk

Phone and broadband down

DavidHeney — Thu, 11 Jul 2024 19:29:11 GMT

Phone line and broadband went down this afternoon. Reset/powered down hub etc but no joy. Tried raising a fault direct with BT but they pointed me in your direction as it's a sky number and my account is with you.
OR have been busy in my street with FTTH deployments but nothing today. I'm the official account holder.

Re: Phone and broadband down

Highlinder — Thu, 11 Jul 2024 19:34:57 GMT

@DavidHeney Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Phone and broadband down

DavidHeney — Thu, 11 Jul 2024 19:39:30 GMT

Yep followed all that, and then says an engineer is booked in, but, that engineer is coming to a activate my fibre broadband which has not yet been installed by openreach.
That (needless) visit is booked for Wednesday 17th, obviously I need a fault engineer way before then.

Re: Phone and broadband down

Highlinder — Thu, 11 Jul 2024 19:54:44 GMT

@DavidHeneyDo you have any other way to call Sky and see if they can help you as your landline is out of comission?

Re: Phone and broadband down

DavidHeney — Thu, 11 Jul 2024 20:00:26 GMT

Yep, my mobile works but I can't find the number

Re: Phone and broadband down

Highlinder — Thu, 11 Jul 2024 20:04:32 GMT

@DavidHeney You might need to call in the morning now, There is a number to call at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home

Re: Phone and broadband down

DavidHeney — Thu, 11 Jul 2024 20:13:43 GMT

Cheers, found the number, and yes everyone has gone home to watch Sky Sports. Except me.