topic Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c in Talk

New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming calls

Glenpaul1 — Fri, 05 Jul 2024 16:45:23 GMT

Had the new fibre broadband 3 days now which is working fine no problems, but I can phone out on my landline but can't receive incoming calls, I've tried ringing the landline with my mobile but it just says number not recognised, anyone found a solution

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Mark39 — Fri, 05 Jul 2024 16:49:21 GMT

Have you tried calling your mobile to check that your number is what you expect?

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Fri, 05 Jul 2024 17:07:25 GMT

Yes I've rung my mobile with the landline and no problem, but like I said, ringing the other way landline says it doesn't recognise the number and I've checked the number and its correct.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Mark39 — Fri, 05 Jul 2024 18:54:44 GMT

Previous posts suggest it can take a few days for the phone service activation to complete, but it may be worth you anyway speaking to Sky about it. If you wish we can ask their messaging team to contact you here (tomorrow) so that you can do that by way of a private online chat.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sat, 06 Jul 2024 10:36:29 GMT

@Mark39 thanks for the reply, its still not working, its really winding me up would be grateful for the help, meanwhile I'm going to try and ring sky,

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sat, 06 Jul 2024 12:13:32 GMT

@Mark39 Just rang the number checker 17070 and alls well, went with option 3 for a call back, now nearly 60 minutes later no call back

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Mark39 — Sat, 06 Jul 2024 12:34:08 GMT

@Glenpaul1 happy to ask Sky's messaging team to contact you, as I mentioned before, if you wish?

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sat, 06 Jul 2024 12:45:44 GMT

@Mark39 yes that would be really helpful, Thank you.

Should I still ring sky 150?

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Mark39 — Sat, 06 Jul 2024 13:46:36 GMT

@Glenpaul1 I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide:https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

It's really up to you whether you want to call or use the chat.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Lisa-P1987 — Sat, 06 Jul 2024 13:47:25 GMT

Thanks for escalating this. We’ve sent Glenpaul1 an invite to chat.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sat, 06 Jul 2024 21:14:41 GMT

@Lisa-P1987 Thank you for the invite, but I have spoken to sky this afternoon at length, they spent a lot of time checking their end and going through the setting up of my hub and landline, as my cordless phone is well past its sell by date, I've had it for years, I was advised to get a new one, so I'm of to curries tomorrow to get a dect phone, apparently much searching on the net says that will work,

We will see,

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sun, 07 Jul 2024 17:40:04 GMT

@Lisa-P1987 Hi Lisa, well what can I say new phone doesn't work either, and you can't take it back once its been opened, it's got to be a problem with sky fiber broadband, after all it'll phone out so I don't see why it won't accept incoming calls, I'm so angry I feel like I need to send the broadband hub back to sky, I've only been with them since the 2nd July, and I've already reached the end of my tether.

Two phones now that don't work.

What cordless landline phones are people using

Glenpaul1 — Sun, 07 Jul 2024 18:16:09 GMT

New sky super fast broadband and sky max hub (the white one) question is what cordless landline phones are people using that works with this setup, I've tried 2 now and neither will accept incoming calls, but can phone out, its doing my head in

Re: What cordless landline phones are people using

GD1 — Sun, 07 Jul 2024 18:21:50 GMT

@Glenpaul1 I'd say it's more likely a line issue rather than a device issue.

Re: What cordless landline phones are people using

Mark39 — Sun, 07 Jul 2024 18:51:54 GMT

@GD1 wrote:

@Glenpaul1 I'd say it's more likely a line issue rather than a device issue.

So would I,

Re: What cordless landline phones are people using

Glenpaul1 — Sun, 07 Jul 2024 18:52:47 GMT

@GD1 Hi, thanks for the reply, the landline is plugged directly into the max hub and nowhere else this hub doesn't use the lead with the purple plugs

Re: What cordless landline phones are people using

Glenpaul1 — Sun, 07 Jul 2024 18:57:27 GMT

@Mark39 Hi Mark, the max hub only uses the phone lead nothing else, I went through this with sky yesterday and they said it was correct.

Re: What cordless landline phones are people using

GD1 — Sun, 07 Jul 2024 19:04:36 GMT

@Glenpaul1 I think we may be at crossed purposes here, the issue isn't the handsets, there is definately an issue with your line (not how or where it's plugged into) and Sky need to investigate this as you've tried different handsets with the same result.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Glenpaul1 — Sun, 07 Jul 2024 19:28:42 GMT

@GD1 Hi mate, thanks for the reply, looking like I'm going to be bending their ear again, to be honest when I spoke with sky I did get the impression that I was being fobbed off, the phone worked perfectly fine before I let them put this junk in my property, when all said and done if a phone works OK one way there is no excuse for it not to work the other.

Re: New fiber broadband and now landline doesn't accept incoming calls on my landliaccept incoming c

Dave+r55 — Sun, 07 Jul 2024 19:37:16 GMT

I've had the same issue for 9 days sky have been no help at all.