https://helpforum.sky.com/t5/Talk/Voice-light-off/m-p/4686350#M89445 <P>Strictly speaking, not a BT issue, as it's Openreach that owns the phone/broadband infrastructure.&nbsp;</P> <P>&nbsp;</P> <P>I assume Sky carried out their usual line checks when you called and it's the results which have led them to replace your router, rather than report it to Opemreach. I think you'll have to wait until the new router arrives to see if it fixes the problem.</P> Sun, 07 Jul 2024 09:33:21 GMT Mark39 2024-07-07T09:33:21Z https://helpforum.sky.com/t5/Talk/Voice-light-off/m-p/4686344#M89444 <P>Voice light off on router. No incoming and outgoing calls on landlines and the Internet speed is garbage. Phoned sky, getting a new router will thus fix the problem or is it a BT problem?</P> Sun, 07 Jul 2024 09:25:44 GMT https://helpforum.sky.com/t5/Talk/Voice-light-off/m-p/4686344#M89444 JezRich 2024-07-07T09:25:44Z https://helpforum.sky.com/t5/Talk/Voice-light-off/m-p/4686350#M89445 <P>Strictly speaking, not a BT issue, as it's Openreach that owns the phone/broadband infrastructure.&nbsp;</P> <P>&nbsp;</P> <P>I assume Sky carried out their usual line checks when you called and it's the results which have led them to replace your router, rather than report it to Opemreach. I think you'll have to wait until the new router arrives to see if it fixes the problem.</P> Sun, 07 Jul 2024 09:33:21 GMT https://helpforum.sky.com/t5/Talk/Voice-light-off/m-p/4686350#M89445 Mark39 2024-07-07T09:33:21Z