topic Landline not working cannot make or receive calls in Talk

Landline not working cannot make or receive calls

TammyYvette — Thu, 04 Jul 2024 17:29:16 GMT

My landline has no dial tone, cannot make or receive calls, tried all the self help steps and also changed phone and still nothing. Service status states fine but clearly not. Please help to escalate and resolve

Re: Landline not working cannot make or receive calls

caesarome — Thu, 04 Jul 2024 18:30:44 GMT

Has it been working prior to today and have you made any changes to your broadband package recently ?

Re: Landline not working cannot make or receive calls

TammyYvette — Mon, 08 Jul 2024 11:08:30 GMT

No changes made and has been working until recently now no dial tone or ability to make or receive calls - need support please this is incredibly frustrating I cannot reach anyone 😞

Re: Landline not working cannot make or receive calls

caesarome — Mon, 08 Jul 2024 11:13:45 GMT

@TammyYvette

First thing to check is this link:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start