topic Re: My landline is saying 'check tel line'. in Talk

My landline is saying 'check tel line'.

Cloudwatcher — Thu, 27 Jun 2024 19:30:13 GMT

As subject above my landline is saying 'check tel line'. I've made sure everything is plugged in, unplugged it and back in plus taken out the filter and put the phone directly into the box. Alas nothing is working! Any ideas?

Re: My landline is saying 'check tel line'.

Highlinder — Thu, 27 Jun 2024 19:53:58 GMT

@Cloudwatcher Can you please run the phone-line checker using the link below.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Re: My landline is saying 'check tel line'.

Mark39 — Thu, 27 Jun 2024 19:54:19 GMT

Are you new to Sky's landline service or has it worked ok with Sky up to now?

If it's been ok up to now, try the simple connection test here first, even if your broadband is still working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, it would be best to report it to Sky. We can ask the messaging team to contact you here, if you wish, so that you can report it via a private online chat.

Re: My landline is saying 'check tel line'.

Cloudwatcher — Thu, 27 Jun 2024 21:04:13 GMT

Hi thanks for replying.

My broadband is working fine, it's just the landline I have the problem with. I've tried all the suggestions and also borrowed a phone from a neighbour to see if the fault is with my phone but the line is still dead as a dodo. If you could arrange an online chat with Sky that would be great as I don't use a mobile. 😊

Re: My landline is saying 'check tel line'.

caesarome — Thu, 27 Jun 2024 21:06:08 GMT

Has your landline being working up to now ?

Have you made any changes to your broadband package ?

Re: My landline is saying 'check tel line'.

Cloudwatcher — Thu, 27 Jun 2024 21:08:05 GMT

@Highlinder

Thanks... I've already done all of the suggestions on the link.

Re: My landline is saying 'check tel line'.

Cloudwatcher — Thu, 27 Jun 2024 21:11:35 GMT

@caesarome

Yes all has been working until yesterday when I saw the message 'check tel line' on the phone. It's totally dead! I've not made any changes to my package and broadband is fine as you can see.

Re: My landline is saying 'check tel line'.

caesarome — Thu, 27 Jun 2024 21:15:28 GMT

@Cloudwatcher

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: My landline is saying 'check tel line'.

Cloudwatcher — Thu, 27 Jun 2024 21:34:23 GMT

@caesarome

Many thanks. I'll keep a look out.

Re: My landline is saying 'check tel line'.

Mr+Flibbles+86 — Fri, 28 Jun 2024 09:39:01 GMT

Thanks for escalating this. We’ve sent an invite to @Cloudwatcher to chat.

Re: My landline is saying 'check tel line'.

Cloudwatcher — Mon, 01 Jul 2024 23:33:03 GMT

Just to let you all know my landline is working again so thank you very much for your help. 😊