topic Noise on my phone in Talk

Noise on my phone

Tracey823 — Wed, 12 Jun 2024 21:58:01 GMT

When making calls phone has horrible noise and I can't hear what the other person is saying

Re: Noise on my phone

mae-3 — Wed, 12 Jun 2024 23:05:07 GMT

You are in the broadband section here but with noise on the phone line that needs reporting to Sky a telephone engineer is then assigned to look at the telephone line fault and fix it. Sky can be contacted by 150 but if the noise is too bad then a superuser needs to escalate your post so it can be reported to Sky.

Recommend this is escalated to PM with Sky.

Re: Noise on my phone

Daniel0210 — Thu, 13 Jun 2024 04:16:51 GMT

@Tracey823

I have moved your post to the talk board which is for landline phone issues and I’ve escalated your post to Sky and their Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Noise on my phone

Lisa-P1987 — Thu, 13 Jun 2024 09:44:05 GMT

Thanks for escalating this. We’ve sent @Tracey823 an invite to chat.

Re: Noise on my phone

Greenfingers001 — Sat, 15 Jun 2024 10:23:30 GMT

We are still looking to help you @Tracey823 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks