topic Re: Ficticious call charges in Talk

Ficticious call charges

Cisse — Tue, 04 Jun 2024 18:43:28 GMT

has enyone experienced where by false call charges are applied to account.

this is about the third time this has happened to me i dont understand who where there is no phone plugged in that i can be said to have made calls.... no one uses the landline - no way anyone can have access to the premises to make a call...how is this being allowed to go on with sky has anyone else seen this behaviour before - calls of up to 1 minute repetitive each time... help please

Re: Ficticious call charges

Daniel0210 — Tue, 04 Jun 2024 18:47:39 GMT

@Cisse

You've posted this on the Sky Mobile board and the Sky Talk landline board so which is it?

Re: Ficticious call charges

Mark39 — Tue, 04 Jun 2024 18:50:51 GMT

@Cisse burglar alarm? Care alarm?

Re: Ficticious call charges

Cisse — Tue, 04 Jun 2024 19:00:39 GMT

this is what is puzzling me - the phone is not plugged in dont ever use the landline - its the package - phone tv and landline - i just wanted tv and broaband btu had to get th ephone as part of the deal. phone we dont use - and my bills will show we dont use - i have reported thisto them before how they are allowing this to happen again is beyond me

Re: Ficticious call charges

Cisse — Tue, 04 Jun 2024 19:00:59 GMT

sky talk

Re: Ficticious call charges

Cisse — Tue, 04 Jun 2024 19:05:02 GMT

there is physically nothing absolutely nothing plugged into the phone socket - it is blank - this is what is making my blood boil - how can calls be made when there is no socket in the wall for a phone...

my tv does not make any calls - nothing in my house is connected to phone line - i have my mobile for all calls - its just a dormant service i have becuae i cant take it away.... i cant even post the number n the forum that is showing was calling - this is a scam and at this stage of tight financialy not money i can part with - they are minor each time about £5 but i need this money back

Re: Ficticious call charges

Daniel0210 — Tue, 04 Jun 2024 19:06:04 GMT

@Cisse wrote:

sky talk

@Cisse

In that case your post on the Mobile board has been removed.

Re: Ficticious call charges

Cisse — Tue, 04 Jun 2024 19:12:34 GMT

sorry about that

Re: Ficticious call charges

Mark39 — Tue, 04 Jun 2024 19:48:36 GMT

Sky will probably tell you that a charge can't be added to your account without a call being made on your line. Unless there's a fault - the possibility of which you need to report to them. If you have a burglar alarm or care alarm, they can make maintenance calls without you necessarily knowing.