topic Re: Sky phone line not working in Talk

Sky phone line not working

Tilly339 — Mon, 03 Jun 2024 18:13:10 GMT

My Sky broadband is working fine, but I have no dialing tone to make or recieve calls. I've checked everything is plugged it. I don't have Internet calling, I still have a normal line with inclusive calls. How can I run a test on the line and get it sorted out please?

Re: Sky phone line not working

caesarome — Mon, 03 Jun 2024 18:30:07 GMT

@Tilly339

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Sky phone line not working

Tilly339 — Mon, 03 Jun 2024 19:11:35 GMT

Thanks, try the test. It says every look fine, but still no dial tone

Re: Sky phone line not working

caesarome — Mon, 03 Jun 2024 19:22:21 GMT

Has your phone line been working prior to this issue ?

Re: Sky phone line not working

Tilly339 — Mon, 03 Jun 2024 19:28:41 GMT

Yes, it was working fine

Re: Sky phone line not working

Tilly339 — Wed, 05 Jun 2024 06:23:42 GMT

So what can I do next? My phone-in is still not working