https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655147#M88884 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/563826">@johnleigh99</a>Have you tried to re-start the router and see if the phone starts working.</P> Thu, 30 May 2024 17:46:07 GMT Highlinder 2024-05-30T17:46:07Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655063#M88881 <P>Just switched to Sky broadband and talk with Internet phone line. Broadband is fine but incoming calls get the engaged tone. Outgoing calls ok. Set up is OK and I've followed the troubleshooting guide. Help!&nbsp;</P> Thu, 30 May 2024 15:36:14 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655063#M88881 johnleigh99 2024-05-30T15:36:14Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655080#M88882 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/563826">@johnleigh99</a>&nbsp; Where is your phone plugged into and how many lights do you have on your router?</P> Thu, 30 May 2024 16:00:56 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655080#M88882 Highlinder 2024-05-30T16:00:56Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655117#M88883 <P>The phone is plugged into the grey UK phone socket in the back of the hub. There are 4 green lights&nbsp;</P> Thu, 30 May 2024 17:13:15 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655117#M88883 johnleigh99 2024-05-30T17:13:15Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655147#M88884 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/563826">@johnleigh99</a>Have you tried to re-start the router and see if the phone starts working.</P> Thu, 30 May 2024 17:46:07 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655147#M88884 Highlinder 2024-05-30T17:46:07Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655172#M88885 <P>Yes I've restarted the router. I've been through all of Sky's suggestions</P> Thu, 30 May 2024 18:20:20 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655172#M88885 johnleigh99 2024-05-30T18:20:20Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655223#M88886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/563826">@johnleigh99</a>&nbsp; Have you asked Sky to check the line to see if there is any issues?</P> Thu, 30 May 2024 19:23:10 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655223#M88886 Highlinder 2024-05-30T19:23:10Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655243#M88887 <P>I would if I could find a phone number! They refer technical issues to this community&nbsp;</P> Thu, 30 May 2024 19:44:13 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655243#M88887 johnleigh99 2024-05-30T19:44:13Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655582#M88888 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/563826">@johnleigh99</a>&nbsp; As you can make outgoing calls just dial 150 on your landline and listen through the voice prompts and stay on the line to speak an advisor.</P> Fri, 31 May 2024 11:52:36 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655582#M88888 Highlinder 2024-05-31T11:52:36Z https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655626#M88891 <P>Thanks <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>. I spotted this in another thread.&nbsp;</P> Fri, 31 May 2024 12:24:18 GMT https://helpforum.sky.com/t5/Talk/New-Internet-landline-always-engaged/m-p/4655626#M88891 johnleigh99 2024-05-31T12:24:18Z