topic Re: Landline is dead in Talk

Landline is dead

l.turner — Tue, 07 May 2024 18:39:21 GMT

There is no dial tone when I lift up the receiver, and whenever calls come in the line just crackles. I've been through all of the troubleshooting steps but the problem persists. We had this issue a few years ago and the issue was with the external phone lines.

Re: Landline is dead

Mark39 — Tue, 07 May 2024 18:58:45 GMT

Is there any background to this? Are you new to Sky Talk (landline) or recently upgraded your broadband service.

Re: Landline is dead

l.turner — Tue, 07 May 2024 19:07:23 GMT

No recent changes - we've been with Sky for years. We just noticed that our phone line stopped working a few nights ago. We've tried replacing the cable, and testing with a different phone, but there was no difference. Our broadband is fine.

Re: Landline is dead

Mark39 — Tue, 07 May 2024 19:09:57 GMT

First try the simple connection test here, even though your broadband is working ok https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect any fault, it's probably best to report it to Sky. If you wish we can ask their messaging team to contact you here tomorrow, so that you can report it by way of a private online chat.