topic Re: Configure current broadband to VOIP in Talk

Configure current broadband to VOIP

Sophie1984 — Tue, 30 Apr 2024 11:32:22 GMT

Please help.......what do I need to do to get our current sky broadband which needs to be configured for VOIP phone?

Re: Configure current broadband to VOIP

Mark39 — Tue, 30 Apr 2024 12:16:34 GMT

You'll need to obtain the details from your VOIP service provider.

Note that you can't use an IP phone directly with Sky's landline service. The only connection is via the analogue phone port at the back of the broadband Hub.

Re: Configure current broadband to VOIP

TimmyBGood — Wed, 01 May 2024 08:39:14 GMT

@Sophie1984

Bundled Sky Talk Internet Calls does not require a 'VOIP phone' (and in fact will not work with such hardware). It uses a standard analogue handset or DECT base plugged into the phone socket on the rear of a Sky Broadband Hub or Max Hub, and the VOIP part is invisible to the user.

If you are trying to use a real VOIP service (not Sky Talk) then you'd need dedicated VOIP hardware over ethernet or WiFi and a subscription to a VOIP call provider, with the login for that service configured on the VOIP kit.

Also note that millions of Sky Broadband subscribers haven't yet been transitioned to Internet Calls: it's currently arriving with new subscriptions, Home Moves and upgrades.