topic Talk shield issue in Talk

Talk shield issue

KIZY2 — Mon, 29 Apr 2024 16:50:42 GMT

1781 (star) and 1783( block) have stopped working .

I used to be able to "add the last caller to my star list"---- but now msg says:----"you have had no calls in the last 30 days "!!

I get a phone call nearly every day !

Is my ""star"" list full or something ??

Re: Talk shield issue

Highlinder — Mon, 29 Apr 2024 18:41:26 GMT

@KIZY2 Are you able to view your star list and block list in my account?

Re: Talk shield issue

jewers — Mon, 29 Apr 2024 20:36:39 GMT

@Highlinder Apologies for jumping in here but for at least the last couple of weeks I, and a number of others on this forum, are reporting that it is not possible to view Sky Talk Shield settings on the MySky app and on the website. I telephoned Sky re this issue over a week ago and was told that there is an issue in that some account holders were having this problem and Sky engineers were trying to establish why this is happening. There is obviously an issue with Sky Talk Shield and it would be most helpful if Sky could issue an update on this forum.

Re: Talk shield issue

Ghengis8 — Tue, 10 Feb 2026 13:30:46 GMT

It is now almost 2 years down the line and the 'Sky Engineers' have still not fixed these issues.

Re: Talk shield issue

Mark39 — Tue, 10 Feb 2026 14:04:51 GMT

@Ghengis8 wrote:

It is now almost 2 years down the line and the 'Sky Engineers' have still not fixed these issues.

@Ghengis8 the fact that there's a workaround by using your phone's keypad may have a bearing on that: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using-star-and-block-lists