topic Landline problems after moving from Sky in Talk

Landline problems after moving from Sky

Dennev43 — Mon, 29 Apr 2024 11:59:49 GMT

I wondered if anyone has experienced a similar problem to me.

I moved from Sky broadband and talk last year and since then it appears that Sky or NOW cunstomers are unable to call our landline from their landline, they get a message saying that the number is not recognised. This problem does not exist for anyone not with Sky or NOW, they can all call us perfectly well.

Sky advisor said it is not a Sky problem but BT.

Re: Landline problems after moving from Sky

Daniel0210 — Mon, 29 Apr 2024 12:03:19 GMT

@Dennev43

Have you reported this to Customer Services of your new provider?

Re: Landline problems after moving from Sky

Dennev43 — Mon, 29 Apr 2024 12:15:05 GMT

Hi, yes I have reported it and they are trying to sort it but asked me to contact Sky.
i have since found out that this is not an uncommon problem and is caused by the number not being correctly ported from Sky.

Re: Landline problems after moving from Sky

Mark39 — Mon, 29 Apr 2024 12:21:25 GMT

I doubt Sky will be able to help as you're no longer their customer. If that's the case, those who can't call you should report it to their provider.

Re: Landline problems after moving from Sky

Dennev43 — Mon, 29 Apr 2024 12:36:19 GMT

And therein lays the problem. They have reported it and are told that we must be blocking number, which we definitely aren't.
We are now trying to find out where the buck stops.

Re: Landline problems after moving from Sky

Mark39 — Mon, 29 Apr 2024 12:40:56 GMT

By all means give Sky a try.....