topic Re: Switched to sky max router from bt sky talk doesnt work in Talk

Switched to sky max router from bt sky talk doesnt work

Si0319 — Wed, 24 Apr 2024 09:16:46 GMT

I switched from bt to sky superfast with the sky max router,i have bought a new dect phone and plugged it into the hub,but i have no dial tone and i cant make or receive calls on the landline.The broadband works fine.when i try to ring my landline i get a message saying"this number is temporary unavailable." I have tried all the steps in the online guide to fix it but still nothing.

Re: Switched to sky max router from bt sky talk doesnt work

caesarome — Wed, 24 Apr 2024 09:21:13 GMT

When did you change to Sky take place ?

Re: Switched to sky max router from bt sky talk doesnt work

Si0319 — Wed, 24 Apr 2024 09:23:53 GMT

Monday 22.4.

Re: Switched to sky max router from bt sky talk doesnt work

caesarome — Wed, 24 Apr 2024 09:28:01 GMT

If you have rebooted your hub then run the test here to see if a fault is found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Switched to sky max router from bt sky talk doesnt work

Si0319 — Wed, 24 Apr 2024 09:49:21 GMT

The broadband test is fine,i still have no dial tone and i cant make or receive sky talk calls through my sky max router.

Re: Switched to sky max router from bt sky talk doesnt work

Highlinder — Wed, 24 Apr 2024 09:54:34 GMT

@Si0319 Have you rebooted your router since you got Sky broadband?

Re: Switched to sky max router from bt sky talk doesnt work

Si0319 — Wed, 24 Apr 2024 09:57:45 GMT

Yes, ive rebooted and reset it for 30 secs.

Re: Switched to sky max router from bt sky talk doesnt work

Highlinder — Wed, 24 Apr 2024 10:25:04 GMT

@Si0319 Has the voice light on your router come on at all or what colour is it?

Re: Switched to sky max router from bt sky talk doesnt work

Si0319 — Wed, 24 Apr 2024 10:27:19 GMT

I only have one light on the max router and thats white.

Re: Switched to sky max router from bt sky talk doesnt work

Highlinder — Wed, 24 Apr 2024 10:38:10 GMT

@Si0319 Sounds like that the voice side did not complete the change over from providers.

@caesarome Have you come across this happening before?

Re: Switched to sky max router from bt sky talk doesnt work

caesarome — Wed, 24 Apr 2024 12:15:22 GMT

@Highlinder

I can't recall to many on here but I don't see everything posted so it might have happened to others before.

@Si0319

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Switched to sky max router from bt sky talk doesnt work

Addie15 — Wed, 24 Apr 2024 12:30:15 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Si0319.

Re: Switched to sky max router from bt sky talk doesnt work

Chilli1806 — Wed, 25 Sep 2024 15:29:57 GMT

I am having the exact same problem after switching yesterday.

Re: Switched to sky max router from bt sky talk doesnt work

Ylime — Wed, 25 Sep 2024 16:30:22 GMT

I am having the same problem. Switched today. Cant make or receive calls. When calling it says the number you are calling is temporarily out of service. Is there a number i can call to get this sorted?

Re: Switched to sky max router from bt sky talk doesnt work

Chilli1806 — Thu, 26 Sep 2024 17:49:41 GMT

This problem is still not resolved after 4 days

Re: Switched to sky max router from bt sky talk doesnt work

Ylime — Thu, 26 Sep 2024 17:52:34 GMT

I phoned and managed to actually talk to someone who said it can take up to 7 days. And if by then still not working to call back. So fingers crossed.
not great that where i live the phone mast has gone down so i have no mobile phone signal either.

Re: Switched to sky max router from bt sky talk doesnt work

Si0319 — Thu, 26 Sep 2024 18:40:04 GMT

when my problem was fixed i think they said that the macode wasnt turned on for voice on my router,it had to go through there technical/ network team.they fixed it remotely and its been fine since.