topic No dial tone in Talk

No dial tone

Mauleeds — Wed, 17 Apr 2024 18:04:45 GMT

My phone line is down. I have tried plugging different phones into the two different sockets i have. There is no dialling tone. If i call my own landline number it states the service is temporarily unavailable. The internet is diwn too. I have looked on my my sky account and can not find a way to report it !!! Can someone escalate this problem to sly please?

Re: No dial tone

caesarome — Wed, 17 Apr 2024 18:31:14 GMT

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No dial tone

Mauleeds — Wed, 17 Apr 2024 18:52:07 GMT

I have tried ALL the sky suggestions on their website. The test states there are issues with broadband and suggest running the tests which then say there is an issue with broadband and suggest running the tests - stuck in a loop with no real solutions !
thanks for offering the suggestions . Frustratingly non of those allow you to get beyond " there is a problem "....

Re: No dial tone

caesarome — Wed, 17 Apr 2024 18:59:13 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: No dial tone

Mr+Flibbles+86 — Thu, 18 Apr 2024 07:59:55 GMT

Thanks for escalating this. We’ve sent an invite to @Mauleeds to chat.