topic Re: Sky talk not working in Talk

Sky talk not working

P+David+R — Mon, 15 Apr 2024 20:08:57 GMT

Hi, I am unable to make or receive calls on my landline, Sky Talk. Is it just me, or is this a problem other people are having? I have just got mobile data restored after days of disruption so getting very frustrated!

Re: Sky talk not working

caesarome — Mon, 15 Apr 2024 21:10:46 GMT

What is happening when you try to make a call and does anything show here for you:

https://www.sky.com/help/servicestatus/your-services/talk

Re: Sky talk not working

P+David+R — Mon, 15 Apr 2024 21:16:11 GMT

There is no dial tone, nothing happens when I try to make an outgoing call, and people calling me get ringing but it never sounds on my phone. It was working recently and I have checked the cabling, reset the router and switched the phone off and on to no avail. The Sky service status checks say everything is working fine

Re: Sky talk not working

caesarome — Mon, 15 Apr 2024 21:30:02 GMT

Is your broadband working ?

Re: Sky talk not working

P+David+R — Mon, 15 Apr 2024 21:42:11 GMT

Yes, broadband is working fine, just no Sky Talk

Re: Sky talk not working

caesarome — Mon, 15 Apr 2024 21:47:54 GMT

@P+David+R

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sky talk not working

Mr+Flibbles+86 — Tue, 16 Apr 2024 07:19:35 GMT

Thanks for escalating this. We’ve sent an invite to @P+David+R to chat.