topic Re: Sky Talk Shield not working in Talk

Sky Talk Shield not working

jewers — Mon, 15 Apr 2024 09:12:59 GMT

Received a scam call this morning despite having Sky Talk Shield switched on. Went into Talk Shield on My Sky app and it says there is an error. Anyone else having this problem?

Re: Sky Talk Shield not working

rapper1956 — Mon, 15 Apr 2024 09:36:47 GMT

Yes Iam having the exact same problem, except I have had 3 scam calls in the last hour. Tried using the Chatbot to get an answer but that was about as useful as a chcolkate fireguard. Hope they get the problem sorted soon

Re: Sky Talk Shield not working

rapper1956 — Mon, 15 Apr 2024 09:48:46 GMT

Just spoke to Sky who confirmed they have an issue with Sky Talk Shield. they are currently working to resolve teh issue

Re: Sky Talk Shield not working

jewers — Mon, 15 Apr 2024 10:03:06 GMT

@rapper1956 Thank you for getting back to me and for 'phoning Sky. Your help is very much appreciated. As you say. Hope they get it fixed soon.

Re: Sky Talk Shield not working

DaddyLouLou — Mon, 15 Apr 2024 10:26:11 GMT

It's nice to find out just how much it blocks in terms of scam calls.

I've had 2 this morning.

But a little tip - if you get a scam call, and you answer it - remain silent. If it's a real person, they will say something, whereas an automated dialler will drop the call.

Re: Sky Talk Shield not working

arpatel6 — Mon, 15 Apr 2024 10:38:12 GMT

Yes, I am having the same problem. Received 2 scam calls today.

Re: Sky Talk Shield not working

IanTracy — Mon, 15 Apr 2024 10:56:32 GMT

I also just received a scam call pretending to be from sky. I just hung up and came straight here to see if others were experiencing the same. Hope they sort it soon

Re: Sky Talk Shield not working

George+Lee+79 — Mon, 15 Apr 2024 11:09:27 GMT

Likewise

Re: Sky Talk Shield not working

nicky73 — Mon, 15 Apr 2024 13:27:44 GMT

yes same here. my elderly parents have recieved 3 scam calls today.

luckily they are wise to not answer any questions

just shows how good these blockers are.

hope it's back working soon

gives me peace of mind for them.

Re: Sky Talk Shield not working

Daniel-F — Mon, 15 Apr 2024 13:33:24 GMT

Hi all,

Thanks for flagging this Sky Talk Shield issue on Sky Community 🙂

Teams identified this issue earlier today and it was resolved earlier this afternoon. We are sorry for the inconvenience and appreciate everyone for sharing their experience about this.

I'm going to lock this thread down now with things being resolved, if you continue to see any issues though regarding Sky Talk Shield, you can find the full Sky Talk Support steps here.