topic Re: No Dial Tone in Talk

No Dial Tone

ABL — Sat, 13 Apr 2024 06:34:51 GMT

Hello,

I've got a Sky phone and broadband package.

The phone has no dial tone. Broadband is still working fine.

The router does not have a light lit for voice and has not in the past.

Tried another phone and that made no difference so I believe it is a fault on the line?

Thanks

Andrew

Re: No Dial Tone

caesarome — Sat, 13 Apr 2024 09:08:23 GMT

@ABL

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: No Dial Tone

shelton786 — Fri, 19 Apr 2024 11:54:15 GMT

Thanks for this your service.