topic Re: Sky Talk Landline not working nothing on internet or mobiles in Talk

Sky Talk Landline not working

TN — Sat, 02 Sep 2023 15:25:17 GMT

My Sky Talk service is not working at all.

My broadband is working fine but I am unable to make or receive calls.
I have a Sky micro filter plugged into the wall socket and I have tried a different filter but with no joy.

Have run through all the help guides with no solution, and the line check just seems to be for broadband and not voice.

Our router doesn't have a voice element to it and we don't have internet voice calls.

Is there any way to get the line checked please?

Re: Sky Talk Landline not working

Mark39 — Sat, 02 Sep 2023 15:31:03 GMT

You'll need to report it to Sky. If you wish, we can ask the messaging team to contact you here so that you can do that?

Re: Sky Talk Landline not working

TN — Sat, 02 Sep 2023 15:51:55 GMT

Yes, please could you contact them so I can report it.

Thank you.

Re: Sky Talk Landline not working

Daniel0210 — Sat, 02 Sep 2023 15:55:56 GMT

@TN
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Talk Landline not working

Mr+Flibbles+86 — Sun, 03 Sep 2023 09:09:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky Talk Landline not working

JulesNsean — Mon, 04 Sep 2023 15:16:09 GMT

my landline is down and I have tried all the tips to fix it but need someone to come out and fix it can anyone help.

Re: Sky Talk Landline not working

caesarome — Mon, 04 Sep 2023 15:17:37 GMT

@JulesNsean

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Talk Landline not working

JulesNsean — Mon, 04 Sep 2023 15:20:48 GMT

Thank you.
I've already uploaded a picture of the set up I have and I've got the reference number.

Re: Sky Talk Landline not working

caesarome — Mon, 04 Sep 2023 15:22:56 GMT

Are you the same member as @TN ?

Re: Sky Talk Landline not working

JulesNsean — Mon, 04 Sep 2023 15:26:44 GMT

No.

Re: Sky Talk Landline not working

caesarome — Mon, 04 Sep 2023 15:59:09 GMT

Then the messaging team here will be in contact as per my post as they can run tests on your line and if they find a fault can book an engineer repair.

Re: Sky Talk Landline not working

TN — Mon, 04 Sep 2023 17:11:08 GMT

We had to call in the end. The found a fault on the line and an engineer is coming out to diagnose and repair hopefully 🤞

Re: Sky Talk Landline not working

JulesNsean — Mon, 04 Sep 2023 17:47:50 GMT

We all sorted now thank you all for your help 😊

Re: Sky Talk Landline not working

MariaB3 — Mon, 11 Sep 2023 22:23:17 GMT

I have the exact same problem with my Sky Talk landline. Cracked noises and cannot be heard at the other end. I tried the diagnostics and help, plugged/unplugged the connection, checked with a cordless phone (the same issue). Anyone can help with more advice?

Re: Sky Talk Landline not working

Daniel0210 — Tue, 12 Sep 2023 04:27:13 GMT

@MariaB3
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Talk Landline not working

Addie15 — Tue, 12 Sep 2023 07:30:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to MariaB3.

Re: Sky Talk Landline not working

MariaB3 — Tue, 12 Sep 2023 08:31:17 GMT

Many thanks. I will follow up.

Re: Sky Talk Landline not working

MariaB3 — Tue, 12 Sep 2023 10:36:57 GMT

Problem now solved. I had to change the cable from socket to device. Thanks to all.

Re: Sky Talk Landline not working

Daniel0210 — Tue, 12 Sep 2023 10:38:46 GMT

Glad you're sorted @MariaB3

Re: Sky Talk Landline not working

Ray+Whitehorn — Sat, 30 Sep 2023 14:13:55 GMT

Hi I have the same problem! Landline not working need help please!!