topic Re: Telephone number changed by Sky from Virgin in Talk

Telephone number changed by Sky from Virgin

Tom1000 — Wed, 10 Apr 2024 11:34:18 GMT

Just signed up to Sky and Open Reach has been and installed but nobody can contact me on my landline. Have they changed my telephone number? No information listed on my online account.

Re: Telephone number changed by Sky from Virgin

Daniel0210 — Wed, 10 Apr 2024 11:40:42 GMT

@Tom1000

Sky don't/can't guarantee you can keep the same number. If you dial 17070 from your landline and listen to the automated message it should include your number.

Re: Telephone number changed by Sky from Virgin

Tom1000 — Wed, 10 Apr 2024 11:42:55 GMT

How can I get my Virgin number? This is going to cause a lot of problems for me.

Re: Telephone number changed by Sky from Virgin

Daniel0210 — Wed, 10 Apr 2024 11:47:58 GMT

@Tom1000

If it has changed you won't get it back. It'll eventually be recycled and issued to someone else.

See the below link for more information

https://www.sky.com/help/articles/switching-to-sky-broadband