topic Re: Landline no longer works after upgrade to Superfast. in Talk

Re: Landline no longer works after upgrade to Superfast.

BobbyRay1 — Mon, 08 Apr 2024 15:55:19 GMT

Has been an issue since upgrade two weeks ago. No voice symbol on hub (issued 2016) or place to connect phone.

Re: Landline no longer works after upgrade to Superfast.

caesarome — Mon, 08 Apr 2024 16:01:49 GMT

What was the upgrade that happeneed two weeks ago because if you have no voice light or connection on the hub then you would have to plug your phone in the usual phone socket.

Re: Landline no longer works after upgrade to Superfast.

BobbyRay1 — Mon, 08 Apr 2024 16:08:56 GMT

Upgraded from essential broadband to superfast. No new hub provided. Broadband working but not talk.

Re: Landline no longer works after upgrade to Superfast.

caesarome — Mon, 08 Apr 2024 16:20:20 GMT

And does it work if you plaug your phone into the usual phone socket in your home ?

Re: Landline no longer works after upgrade to Superfast.

BobbyRay1 — Tue, 09 Apr 2024 00:28:46 GMT

No. No dial tone. Doesn't receive calls. Nothing. Plugged into usual phone socket.

Re: Landline no longer works after upgrade to Superfast.

GD1 — Tue, 09 Apr 2024 06:25:24 GMT

@BobbyRay1 Your other post that you tagged on to an unrelated thread has been removed as you have this thread already.

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline no longer works after upgrade to Superfast.

Addie15 — Tue, 09 Apr 2024 07:26:00 GMT

Hi there! Thank you for escalating this. We have sent an invite to BobbyRay1.

Re: Landline no longer works after upgrade to Superfast.

Lisa-P1987 — Tue, 09 Apr 2024 07:27:35 GMT

Thanks for escalating this. We’ve sent @BobbyRay1 an invite to chat.

Re: Landline no longer works after upgrade to Superfast.

Lisa-P1987 — Thu, 11 Apr 2024 10:25:25 GMT

We are still looking to help you @BobbyRay1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks