topic Re: I have no signal on my phones in Talk

Sky Talk Landline issues 08/04

GD1 — Mon, 08 Apr 2024 10:36:37 GMT

Thread created with relevant topic title

Im disabled and landline not able make or revieve calls no credit to phone them

Bean1 — Mon, 08 Apr 2024 09:25:34 GMT

I'm disabled and can not make or receive calls and no credit to ring them

Re: Im disabled and landline not able make or revieve calls no credit to phone them

Daniel0210 — Mon, 08 Apr 2024 09:30:29 GMT

@Bean1

As you state it's a landline issue I've moved your post from the Mobile board.

Can you run this test on your phone line.

https://www.sky.com/help/articles/fix-phone-problems-start

Also, if you have a disability, in your circumstances it may be worth being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

Re: Unable to make or receive calls

Vyvmay — Mon, 08 Apr 2024 09:34:10 GMT

I was waiting on an important call and they emailed me saying they couldn't get through so I tried ringing them back and I cannot ring them either

Re: Unable to make or receive calls

Daniel0210 — Mon, 08 Apr 2024 09:35:50 GMT

@Vyvmay

If you haven't done so already can you run this test on your phone line.

https://www.sky.com/help/articles/fix-phone-problems-start

Phone line and mobile telephone not working unable to make or receive telephone calls

Peter117 — Mon, 08 Apr 2024 09:41:22 GMT

My sky talk landline is reporting is reporting as "ni line" and i am additionally unable to make calls on my mobile phone using a sky sim. Additionally i am unable to contact sky directly via "chat" as that system is down.

Landline no longer works after upgrade to Superfast.

BobbyRay1 — Mon, 08 Apr 2024 09:41:55 GMT

Have old Skyhub. Upgraded from Essential to Superfast broadband and landline no longer works.

I have no signal on my phones

Picky17 — Mon, 08 Apr 2024 09:42:28 GMT

I don't have a signal on home phone or mobile so I cannot ring out

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

GD1 — Mon, 08 Apr 2024 09:46:59 GMT

@Peter117 When was the last time the line was working?

Does your hub have a voice light? If so is this lit up?

Re: I have no signal on my phones

Mark39 — Mon, 08 Apr 2024 09:49:32 GMT

You mean there's no dial tone? Are you new to Sky's phone/broadband service? Or has your Sky landline been working up to now?

Re: Landline no longer works after upgrade to Superfast.

Mark39 — Mon, 08 Apr 2024 09:51:17 GMT

Does your Sky Hub have a light on the front panel labelled 'Voice'? And if so is it lit?

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

Peter117 — Mon, 08 Apr 2024 09:54:17 GMT

Lines were ok yesterday, problem appears to have started this morning. All the lights on my hub are green.

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

GD1 — Mon, 08 Apr 2024 10:12:21 GMT

@Peter117 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

Daniel0210 — Mon, 08 Apr 2024 10:14:41 GMT

@Peter117 wrote:

i am additionally unable to make calls on my mobile phone using a sky sim.

@Peter117

There does appear to be a Sky mobile issue at the moment which has a separate ongoing thread on the mobile board.

Can’t make or receive any

Monique+Thom — Mon, 08 Apr 2024 10:15:29 GMT

Have been unable to make any calls on my landline or via WiFi

Re: I have no signal on my phones

GD1 — Mon, 08 Apr 2024 10:22:29 GMT

@Picky17 wrote:
I don't have a signal on home phone or mobile so I cannot ring out

There is an ongoing issue with mobile calls as reported in the Mobile forum.

Re: Can’t make or receive any

Mark39 — Mon, 08 Apr 2024 10:25:51 GMT

What's the background to this, please? Has your landline with Sky worked up to now?

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

Giorgio2 — Mon, 08 Apr 2024 10:27:16 GMT

I have same issue. Got mobile working by restarting though.

Re: Can’t make or receive any

GD1 — Mon, 08 Apr 2024 10:50:19 GMT

All

We've been made aware that there are ongoing issues with both Mobile & Talk lanline phones being unable to make calls

Sky are investigating this currently.

*****Post marked as Answer for visibility only - Thread will be updated when issue resolved*****

Re: Phone line and mobile telephone not working unable to make or receive telephone calls

GD1 — Mon, 08 Apr 2024 10:28:40 GMT

@Peter117 @Giorgio2 We've been made aware that there are ongoing issues with both Mobile & Talk lanline phonerd being unable to make calls