topic Re: Phone line doesn’t work in Talk

Phone line doesn’t work

EmmaRD — Mon, 08 Apr 2024 09:11:23 GMT

We keep having issues with our phone lines not working. There's no dial tone. We can't make or receive calls. This is an issue we keep having and so we thought perhaps it was the phones. We've bought new phones but the issue is still recurring.
our internet connection isn't great. Despite it supposedly being super fast. I can't phone sky to fix because the phones aren't working and my mobile is with o2 so not sure how much it'd cost me to phone sky up to fix the issue.
We're paying an exorbitant amount each month and for what? Slow broadband and no phone line.

Re: Phone line doesn’t work

Chrisee — Mon, 08 Apr 2024 09:25:17 GMT

@EmmaRD all of Sky's support numbers dtarting 03 are charged as standard calls by all opertators its an Ofcome requirement.

However I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Phone line doesn’t work

Daniel0210 — Mon, 08 Apr 2024 09:26:31 GMT

@EmmaRD

If you haven't done it already please try this test on your phone line.

https://www.sky.com/help/articles/fix-phone-problems-start

If calls of 03 numbers via O2 mobiles are similar to 01 and 02 numbers they'll be inclusive.

Re: Phone line doesn’t work

Addie15 — Mon, 08 Apr 2024 09:39:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @EmmaRD.