topic Re: Check Phone line fault in Talk

Check Phone line fault

TheFozzer — Fri, 05 Apr 2024 19:06:34 GMT

For the last week, I'm just getting a "check phone line" error on our home phone,

Can't make any calls and when people ring us just get an engaged tone

Broadband is fine and download speeds are normal, I've reset everything, plugged the phone directly into the BT socket with no joy, same error.

Re: Check Phone line fault

caesarome — Fri, 05 Apr 2024 19:15:41 GMT

Have you changed anything related to your broadband over the last week so that your hub does not have a voice light on it that is lit ?

Re: Check Phone line fault

TheFozzer — Fri, 05 Apr 2024 19:26:42 GMT

Nope absolutely no changes at all

Re: Check Phone line fault

TheFozzer — Fri, 05 Apr 2024 19:40:56 GMT

No voice light on, on the hub although I can't remember it ever being on, the phone has always been plugged in the BT socket.

I have tried plugging the phone into the hub and still the same "check phone line" error

Re: Check Phone line fault

caesarome — Fri, 05 Apr 2024 20:46:11 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Check Phone line fault

Tinks3773 — Sat, 06 Apr 2024 02:37:45 GMT

Hi, I have the exact same problem here.

Re: Check Phone line fault

caesarome — Sat, 06 Apr 2024 04:43:14 GMT

@Tinks3773

What was the result of the line test ?

Re: Check Phone line fault

Tinks3773 — Sat, 06 Apr 2024 04:45:08 GMT

It won't let me do a like test.

Re: Check Phone line fault

caesarome — Sat, 06 Apr 2024 04:51:09 GMT

@Tinks3773

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It should be later this morning that you are contacted about this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Check Phone line fault

Addie15 — Sat, 06 Apr 2024 07:19:25 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Tinks3773.

Re: Check Phone line fault

TheFozzer — Sat, 06 Apr 2024 09:28:39 GMT

@caesarome no that didn't work neither for me

Re: Check Phone line fault

Daniel0210 — Sat, 06 Apr 2024 10:26:30 GMT

@TheFozzer
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Check Phone line fault

Addie15 — Sat, 06 Apr 2024 11:25:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @TheFozzer.

Re: Check Phone line fault

TheFozzer — Sat, 06 Apr 2024 14:12:50 GMT

Engineer booked for tomorrow

Re: Check Phone line fault

Daniel0210 — Sat, 06 Apr 2024 14:15:09 GMT

@TheFozzer

Are you sure? Openreach don't normally work on domestic faults at weekends.

Re: Check Phone line fault

Tinks3773 — Sat, 06 Apr 2024 14:58:58 GMT

Sorted now. Thankyou

Re: Check Phone line fault

TheFozzer — Sat, 06 Apr 2024 16:24:00 GMT

Yep had a text confirming... tomorrow between 12 and 2

Re: Check Phone line fault

TheFozzer — Sat, 06 Apr 2024 16:25:10 GMT

@Tinks3773 can I ask what the issue was in the end