topic Landline not making/receiving calls. in Talk

Landline not making/receiving calls.

Revelator — Thu, 04 Apr 2024 16:10:05 GMT

Package: Sky broadband superfast + Sky pay as you talk.

Landline has stopped receiving and making calls, though internet still works. Phone worked fine recently, on the above package. Have now bought and tried two brand new phones with no luck. Tried new phones, both plugged into the microfilter/splitter and directly into the phone/internet line to no avail.

Phone appears to dial number out but no call is made, line sounds awful.

Checked all cables,

checked microfilter,

tried with 3 different phones,

internet still works.

worked fine 2 weeks ago, using the microfilter/splitter.

Sky hub has no TEL port.

Any help appreciated.

Re: Landline not making/receiving calls.

Highlinder — Thu, 04 Apr 2024 16:23:33 GMT

@Revelator Which router do you have for your Sky broadband service from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Landline not making/receiving calls.

Revelator — Thu, 04 Apr 2024 16:27:46 GMT

Hi, thanks for responding. My router is the Sky Q hub, had it for about two months and working fine up until a week or so ago.

Re: Landline not making/receiving calls.

Highlinder — Thu, 04 Apr 2024 16:33:19 GMT

@RevelatorCan you run this test please on your phone line.

https://www.sky.com/help/articles/fix-phone-problems-start

Re: Landline not making/receiving calls.

Revelator — Thu, 04 Apr 2024 17:05:20 GMT

Hi,

I've gone through the Sky test, everything is plugged in correctly, using a brand new phone. The line port is the old fashioned one with just one port, using the microfilter also. This setup was working fine recently with an old phone plugged in, the microfilter is only couple months old.

Regards.

Re: Landline not making/receiving calls.

Highlinder — Thu, 04 Apr 2024 17:08:18 GMT

@Revelator I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not making/receiving calls.

Revelator — Thu, 04 Apr 2024 17:09:48 GMT

OK, thank you for your help!

Re: Landline not making/receiving calls.

Lisa-P1987 — Fri, 05 Apr 2024 07:44:01 GMT

Thanks for escalating this. We’ve sent @Revelator an invite to chat.