topic Re: Landline not working in Talk

Landline not working

Deg6 — Wed, 03 Apr 2024 09:50:36 GMT

My broadband and Wi-Fi are working fine but my phone line seems dead, i can not receive or make calls as there is no dial tone. I have tried a different phone (which i know definitely works) and followed the help steps online, still nothing. I need this rectifying. Thanks

Re: Landline not working

Mark39 — Wed, 03 Apr 2024 10:01:35 GMT

Are you new to Sky broadband? If so, is your phone handset plugged into your broadband Hub? Has your phone service e worked OK up to now with Sky?

Re: Landline not working

Deg6 — Wed, 03 Apr 2024 10:32:08 GMT

No ive had sky broadband and phone for 5 plus years and it worked fine in the past

Re: Landline not working

Mark39 — Wed, 03 Apr 2024 10:36:26 GMT

Ok, first try the simple connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, you'll need to report it to Sky. If you wish we can ask Sky's messaging team to contact you here via a private online chat so that you can do that.

Re: Landline not working

Deg6 — Wed, 03 Apr 2024 10:45:40 GMT

Just tried that and it says all is working fine.

yes if we could get them to get in touch that would be great, thanks

Re: Landline not working

Mark39 — Wed, 03 Apr 2024 12:18:05 GMT

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the pageReplies from Sky may not be instant, so check back from time to time for updates. The chat will automatically close 48 hours after it is initiated.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

Tom-W19 — Wed, 03 Apr 2024 12:22:31 GMT

Thanks for escalating. We've sent an invite to @Deg6.

Re: Landline not working

john19511 — Fri, 10 Jan 2025 14:18:35 GMT

land line not working

Re: Landline not working

Mark39 — Fri, 10 Jan 2025 14:19:48 GMT

@john19511 wrote:

land line not working

Hard to help on just 4 words. Background details, please, and what have you tried so far?

Re: Landline not working

john19511 — Fri, 10 Jan 2025 14:20:10 GMT

yes .openreach have been in my road today

Re: Landline not working

Danny97 — Mon, 03 Mar 2025 17:23:06 GMT

Changed to Sky from BT but phone not working and says CHECKLINE.

Re: Landline not working

Mark39 — Mon, 03 Mar 2025 17:29:44 GMT

@Danny97 wrote:

Changed to Sky from BT but phone not working and says CHECKLINE.

When was your Sky service activated? Is your phone plugged into your broadband Hub? Is your Hub white? Or black?

Re: Landline not working

Bob2025 — Thu, 28 Aug 2025 09:10:52 GMT

Land line not working it says line busy

Re: Landline not working

Mark39 — Thu, 28 Aug 2025 09:23:52 GMT

@Bob2025 background? New to Sky? Or has your Sky landline been working ok up to now?

Re: Landline not working

Bob2025 — Thu, 28 Aug 2025 09:31:18 GMT

Not new, Phone will not dial out says line in use

Ok so phone has just rung after 2hrs and appears to be working again

Re: Landline not working

Mark39 — Thu, 28 Aug 2025 09:40:25 GMT

@Bob2025 good to hear!