topic Re: BT/EE Phone Network Not Coonecting to Landline in Talk

BT/EE Phone Network Not Coonecting to Landline

VarkGripper — Fri, 29 Mar 2024 16:53:58 GMT

Having swithced from BT to Sky, external users on BT/EE landlines or mobiles get a mailbox message and fail to connect to our Sky Talk landline!

Other providers have no issue, Smarty, Sky or O2.

BT just say account closed and Sky help desk did not understand.

Re: BT/EE Phone Network Not Coonecting to Landline

Greenfingers001 — Sat, 30 Mar 2024 08:37:17 GMT

Hi there @VarkGripper, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: BT/EE Phone Network Not Coonecting to Landline

Addie15 — Tue, 02 Apr 2024 13:51:37 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: BT/EE Phone Network Not Coonecting to Landline

VarkGripper — Wed, 03 Apr 2024 10:50:05 GMT

Still happening, no BT calls getting through to our landline.

Re: BT/EE Phone Network Not Coonecting to Landline

VarkGripper — Wed, 03 Apr 2024 10:51:22 GMT

Still happening. No BT callers can get through to our landline!

Re: BT/EE Phone Network Not Coonecting to Landline

Mark39 — Wed, 03 Apr 2024 12:19:33 GMT

@VarkGripper wrote:

Still happening. No BT callers can get through to our landline!

You didn't complete the chat, so it was automatically closed after 48 hours. We can alert Sky again, if you wish, or the alternative is to call.