topic Phone interference - elderly customer needs face-to-face help in Talk

Phone interference - elderly customer needs face-to-face help

HelpNeeded3 — Mon, 01 Apr 2024 10:32:07 GMT

I am in my 80's with poor eyesight and I need face-to-face help to test and fix phone line interference.

The interference has been getting worse over the last two weeks and most calls are impossible.

Being elderly, I rely on my landline.

Please help.

Re: Phone interference - elderly customer needs face-to-face help

Mark39 — Mon, 01 Apr 2024 10:38:14 GMT

Welcome to the Community @HelpNeeded3.

Just so you know, we're mainly customers here.

Can you tell us more about what the interference sounds like?

And can you try the simple connection test here, by clicking on the 'test my connection' button? If a fault is detected, you'll be able to book an engineer online.

https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know how you get on.

Re: Phone interference - elderly customer needs face-to-face help

Daniel0210 — Mon, 01 Apr 2024 10:43:50 GMT

@HelpNeeded3

With your sight issues it may be worth being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/