topic Re: Phoneline down on Talk Talk in Talk

Phoneline down on Talk Talk

Tony+Cross1 — Thu, 28 Mar 2024 18:36:09 GMT

I rang on 14/3 spoke to Max who sent new filter not successful. Rang on 21/3 spoke to Aaron who said Yes the line is down, and quoted me a Customer Ref Stating that a Sky Engineer would attend our premises in 3 to 5 working days. Still no one has arrived. PLEASE HELP. \\\

Anthony Cross

Re: Phoneline down on Talk Talk

caesarome — Thu, 28 Mar 2024 19:23:54 GMT

Did they tell you where the fault was as usually when Openreach and engaged the fault will be outside of you property somewhere so have you spoken to Sky to ask them for an update ?

Re: Phoneline down on Talk Talk

Mark39 — Thu, 28 Mar 2024 19:50:34 GMT

@Tony+Cross1 it's 2 to 5 days for Openreach to take a first look. In many cases it can be resolved there and then, but in others it requires further investigation. You could check with Sky to see if they have an update from Openreach but they don't always get one.