topic Re: phone line not working 2nd time in a month in Talk

phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 15:51:11 GMT

This is the second time this month phone line not working, not happy.

Re: phone line not working 2nd time in a month

Mark39 — Thu, 28 Mar 2024 15:52:59 GMT

Can you give us some details? No dial tone? Does your phone plug into a wall socket? Or into your Hub?

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 15:56:06 GMT

Hi wall socket and no dial tone, same as last time 2 weeks ago. Someone said it was fixed, but no dial tone but have broadband.

Re: phone line not working 2nd time in a month

Mark39 — Thu, 28 Mar 2024 16:00:34 GMT

Have you tried the same connection test (you never know) even though your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, we can alert Sky again so that you can report it, if you wish?

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 16:39:59 GMT

Just tried it no good . I have just rang my number from my mobile, recorded message says phone line unavailble. so phone line still not working. Need someone to fix it properly .

Re: phone line not working 2nd time in a month

Mark39 — Thu, 28 Mar 2024 16:42:37 GMT

@Mark39 wrote:

Have you tried the same connection test (you never know) even though your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, we can alert Sky again so that you can report it, if you wish?

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 17:13:19 GMT

I have had enough of trying everything, ineed someone to come out and fix it.

Re: phone line not working 2nd time in a month

Mark39 — Thu, 28 Mar 2024 17:16:39 GMT

You need to report the fault to Sky, then.

Re: phone line not working 2nd time in a month

caesarome — Thu, 28 Mar 2024 17:17:26 GMT

@ro4 wrote:

same as last time 2 weeks ago. Someone said it was fixed, but no dial tone but have broadband.

Was it actually fixed from 2 weeks ago ?

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 17:19:42 GMT

so how do i do that with no phone working?

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 17:21:10 GMT

Yes, worked for 2 weeks and now nothing. Same problem as before.

Re: phone line not working 2nd time in a month

Mark39 — Thu, 28 Mar 2024 17:22:06 GMT

I've alerted Sky again. You can report it the same way as you did previously.

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 17:31:18 GMT

The only way i reported it last time was this way as i have no other way to get in touch with sky.

Re: phone line not working 2nd time in a month

ro4 — Thu, 28 Mar 2024 18:12:25 GMT

Heard nothing yet off sky been waiting 2 hours up to yet.

Re: phone line not working 2nd time in a month

caesarome — Thu, 28 Mar 2024 19:25:02 GMT

They will contact you via the chat sometime tomorrow morning.

Re: phone line not working 2nd time in a month

Tom-W19 — Fri, 29 Mar 2024 09:52:41 GMT

Thanks for escalating. We've sent an invite to @ro4.