No phone line. No tone on handset

sp81 — Fri, 15 Mar 2024 09:23:10 GMT

Phkne line is not working no tone on line

Re: No phone line. No tone on handset

Highlinder — Fri, 15 Mar 2024 09:26:56 GMT

@sp81 Did this just happen out of the blue or have you changed anything on your broadband subscription with Sky?

Re: No phone line. No tone on handset

sp81 — Sun, 17 Mar 2024 05:30:25 GMT

It just happened out of the blue,stopped working,nothing has changed,no dialing tone,phones flashing up check phoneline...its been like it 3 days now....

Re: No phone line. No tone on handset

Daniel0210 — Sun, 17 Mar 2024 05:35:43 GMT

@sp81

To see if they can help I’ve escalated your post to Sky and the Messaging Team should contact you later. They can hopefully check the line and if an external fault is found pass it to Openreach for investigation.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: No phone line. No tone on handset

Lisa-P1987 — Sun, 17 Mar 2024 09:32:11 GMT

Thanks for escalating this. We’ve sent @sp81 an invite to chat.

topic Re: No phone line. No tone on handset in Talk

No phone line. No tone on handset

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Re: No phone line. No tone on handset

Re: No phone line. No tone on handset