topic Re: Sky talk issues, no landline in Talk

Sky talk issues, no landline

Fluffy1979 — Fri, 08 Mar 2024 09:34:06 GMT

Got broad band updated yesterday but now phone notc wirking

Moderator note: Changed title to reflect topic more.

Re: Sky talk

Mark39 — Thu, 07 Mar 2024 09:18:37 GMT

Does your broadband Hub have a Voice light which is illuminated? If so, is your phone plugged into the socket at the back of the Hub? And what colour is the Voice light!

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 09:21:10 GMT

Yep all good with hub

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 12:45:18 GMT

I need to talk to sky

Re: Sky talk

Daniel0210 — Thu, 07 Mar 2024 12:52:53 GMT

@Fluffy1979

@Mark39 wrote:

Does your broadband Hub have a Voice light which is illuminated? If so, is your phone plugged into the socket at the back of the Hub? And what colour is the Voice light!

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 13:00:26 GMT

Everything is plugged properly u had engineering here yesterday and I need to check with sky

Re: Sky talk

Mark39 — Thu, 07 Mar 2024 13:44:29 GMT

So again.....is the Voice light lit? What colour?

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 13:46:15 GMT

All the lights are lit and the right color

Re: Sky talk

Highlinder — Thu, 07 Mar 2024 14:42:09 GMT

@Fluffy1979 So where is the phone plugged into?

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 14:56:57 GMT

It's plugged in all correctly I need to talk to sky re engineer yesterday

Re: Sky talk

Highlinder — Thu, 07 Mar 2024 15:12:11 GMT

@Fluffy1979 We did not ask if it was plugged in correctly, but where it is plugged into.

Re: Sky talk

Mark39 — Thu, 07 Mar 2024 15:15:13 GMT

@Highlinder wrote:

@Fluffy1979 We did not ask if it was plugged in correctly, but where it is plugged into.

I've given up.....

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 15:22:10 GMT

I don't understand . Its a chat wuth sky I need

Re: Sky talk

Daniel0210 — Thu, 07 Mar 2024 15:30:38 GMT

@Fluffy1979

You're asking questions of other customers here. We're asking these questions to try to prevent you having to contact Sky.

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 15:36:38 GMT

I understand completely but I had engineer here yesterday and was told to contact sky if problem.

Re: Sky talk

Highlinder — Thu, 07 Mar 2024 15:41:26 GMT

@Fluffy1979 wrote:
I understand completely but I had engineer here yesterday and was told to contact sky if problem.

Sorry to say I just give up.

Re: Sky talk

Mark39 — Thu, 07 Mar 2024 15:44:28 GMT

@Fluffy1979 we're not Sky, but we may be able to ask their Messaging team to contact you here, if you can help us out with answers to the questions asked. To recap.

1. is your phone plugged into your broadband Hub?

2. Is the Voice light lit?

3. If so, what colour?

You could also try restarting your Hub, by switching it off at the plug for 30 seconds, to see if it resolves the phone problem.

Re: Sky talk

Fluffy1979 — Thu, 07 Mar 2024 15:49:48 GMT

I've tried aĺ this as have had problems before. All plugged in aĺ perfect

Re: Sky talk issues, no landline

Fluffy1979 — Fri, 08 Mar 2024 16:58:48 GMT

I don't understand why the rudeness. I was told to contact sky if problem and this was route to take as i am deaf. I have done this route before and never experienced rudeness

Re: Sky talk issues, no landline

Daniel0210 — Fri, 08 Mar 2024 17:01:05 GMT

@Fluffy1979

No one has been rude. We need you to answer the questions we've asked to best help you.

Now you've mentioned your hearing issues it may be worth being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/