topic Re: Activating my phone line in Talk

Activating my phone line

Ells — Wed, 13 Mar 2024 10:00:07 GMT

I switched to YouFibre before Christmas and when we left Sky they deactivated our phone line. We need our phone line activated again so that YouFibre can port our number across to them. I need to talk to someone at Sky about doing this.

Re: Activating my phone line

Mark39 — Wed, 13 Mar 2024 10:13:33 GMT

So far as I'm aware, even if Sky were to reactivate your old line for you (I think it could only be done by you signing up to a broadband/phone subscription which would be pointless) they wouldn't be able to retrieve your old number.

Re: Activating my phone line

GD1 — Wed, 13 Mar 2024 10:15:23 GMT

@Ells I'm afraid you're not talking to Sky customer services, I also doubt they can simply reactivate your line just to port a nunber, it's too late for that to happen. You've lost your number now as Youfibre should have requested the port at the time they setup your service.

Once a line is deactivated the number it used to have will be recycled and returned to the number pool, it can't be retrieved.

Re: Activating my phone line

mormegil — Thu, 14 Mar 2024 17:46:51 GMT

Once a provider has ceased the service they cannot recover the number by turning the line back on, it would be a new number only

your new provider should have applied to transfer the number in December when the service was switched and if not had 31 days to cease the service and reorder with a port request to recover the number as per ofcoms new guidence

as it now match the number is now gone and most likely waiting to be reused by the original owner of the number

Re: Activating my phone line

Ells — Thu, 14 Mar 2024 20:15:49 GMT

Thank you everyone, have now sorted it and have a working phone line.