topic Re: Landline in Talk

Landline

mikedavies1001 — Tue, 05 Mar 2024 11:50:50 GMT

Appear to have an issue with my landline.

Tried two phones and neither can make or receive telephone calls.

Tried putting both phones directly into the socket rather than the doubler but nothing.

Can anyone assist?

Thanks.

Re: Landline

caesarome — Tue, 05 Mar 2024 13:42:48 GMT

Has this issue just started so you have made no changes to your broadband package recently ?

Re: Landline

mikedavies1001 — Tue, 05 Mar 2024 13:44:30 GMT

Thanks for answering.

No changes to broadband. Started about a week ago.

Mike.

Re: Landline

caesarome — Tue, 05 Mar 2024 13:50:08 GMT

@mikedavies1001

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Landline

Tom-W19 — Tue, 05 Mar 2024 15:00:43 GMT

Thanks for escalating. We've sent an invite to @mikedavies1001.

Re: Landline

mikedavies1001 — Sun, 17 Mar 2024 13:33:59 GMT

Hi Tom

I spoke with Sky about a week ago and they said that they would contact Open Reach to sort this out but still nothing. Can you or somebody check the situation?

I also note that there is £9.33 a day compensation available if my telephone line is not working. Is that correct and how do I go about claiming?

Thanks.

Mike.

Re: Landline

Daniel0210 — Sun, 17 Mar 2024 13:35:21 GMT

@mikedavies1001

Sky won't answer you direct on here.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: Landline

mikedavies1001 — Sun, 17 Mar 2024 13:36:49 GMT

Cheers. Would you or somebody else be able to escalate this back to Sky so I can talk to them?

Thanks.

Re: Landline

caesarome — Sun, 17 Mar 2024 13:36:52 GMT

Did you respond to the chat you were sent a few weeks ago as Sky will not respond to you via here.

@mikedavies1001 wrote:

I also note that there is £9.33 a day compensation available if my telephone line is not working. Is that correct and how do I go about claiming?

This link explains how it works:

https://www.sky.com/help/articles/auto-compensation

Re: Landline

mikedavies1001 — Sun, 17 Mar 2024 13:39:29 GMT

I did but they said that Open Reach would sort things out in five working days and nothing has happened as far as I can see.

Is there another way to talk to Sky?

Re: Landline

caesarome — Sun, 17 Mar 2024 13:41:19 GMT

Would you like Sky to contact you again via the chat bubble as they did before ?

Re: Landline

mikedavies1001 — Sun, 17 Mar 2024 13:43:29 GMT

Yes please.

Re: Landline

caesarome — Sun, 17 Mar 2024 13:46:53 GMT

All done so look out for the chat bubble this afternoon.

Re: Landline

Lisa-P1987 — Sun, 17 Mar 2024 15:09:45 GMT

Thanks for escalating this. We’ve sent @mikedavies1001 an invite to chat.